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hello112
Level 1

I sync my Stripe to Quickbooks via Synder and out of nowhere my Stripe vs QB balance are not aligning up. Anything I can do to locate these rogue details?

 
3 REPLIES 3
MaryLurleenM
Moderator

I sync my Stripe to Quickbooks via Synder and out of nowhere my Stripe vs QB balance are not aligning up. Anything I can do to locate these rogue details?

Good day, hello112,

 

You'll want to check the matched transactions versus the ones not match yet. Most of the times these are the cause of the difference.

  1. Click Banking on-the left pane.
  2. Select the blue tile for the account you want to review.
  3. Select the For Review tab to start your review.

Check out these articles for reference:

Let me know if you have other questions.

hello112
Level 1

I sync my Stripe to Quickbooks via Synder and out of nowhere my Stripe vs QB balance are not aligning up. Anything I can do to locate these rogue details?

Unfortunately that's not the case.

 

The Stripe account isn't connected the same way our Starling [Or any other business account for that matter] is connected. 

 

As seen on the attached image.

 

I've had 0 issues for the past 5 months so this has came out of nowhere. Stripe dashboard is 100% correct in terms of what finances are available, just confused as to why Quickbooks have decided to not reflect that figure.

 

I've even went through and manually cross-referenced over 4000 transactions. Nothing is missing on either platform.

Charies_M
Moderator

I sync my Stripe to Quickbooks via Synder and out of nowhere my Stripe vs QB balance are not aligning up. Anything I can do to locate these rogue details?

Thanks for keeping us updated with the results, hello112.

 

I appreciate you checking the possible causes of the difference in balance between QuickBooks and Stripe.

 

I want to make sure you get the solution needed to resolve this. In order to move forward, I need to get in touch with our QuickBooks Care Support. Since. They can securely pull up your account and investigate why your QuickBooks and Stripe balances doesn't matched.

 

Here's how to contact us:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.
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Get back to me if you have other concerns. I'll be around to answer them all for you. Keep safe and have a good one!