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Level 1

Intuit is Charging Me the Incorrect Sales Tax for Purchases

In mid 2020, Intuit began charging me more sales tax than what they should. I am charged each month for a "per employee" fee for employee direct deposits, and I also recently upgraded my Quick Books program from 2018 to 2021 and renewed my annual Enhanced PR subscription...each time they have charged me more tax than they should. I have called them many many times since mid-December, have been given numerous case #s and have been told countless times the "problem has been solved". Today I received a charge...with too much tax! I have tried talking with supervisors and even they are not able to solve the problem. In my opinion, Intuit is stealing from me, the customer, each month.
Does anybody have a suggestion on how to bypass the customer service reps and any supervisors to get to somebody who can actually correct the problem? I use other Intuit products (Quicken, Quick Time, Turbo Tax) and they are able to get it right.

QuickBooks Team

Intuit is Charging Me the Incorrect Sales Tax for Purchases

Hello there, CindyRCS.

Every penny is important when managing a business. We want to ensure you're only paying for the services you need.

Subscription and other billing related-concerns require us to gather personal data. We always make sure our customers’ information is viewed in a secure space. That’s why we’ll have you connected with our QBO Care Team again.

Our specialists can review your subscription and billing in a safe environment. I recommend you provide the case numbers from your previous calls, so you’ll no longer have to repeat yourself.

Here’s how to reach them:


  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue/topic.
  3. Click on the Let’s talk button to view the support information.
  4. Choose how you want to contact our QBO Care Team: Start a chat or Call us.

I’ve included an article that contains resources that will guide you on how to manage, change, or renew your Intuit subscriptions and add-ons: QBO Subscription management.

Reach out to the Community again for any other QuickBooks concerns. I’ll be around to answer them for you. Have a good one.

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