Showing results for 
Search instead for 
Did you mean: 
Get your Payroll questions answered by a QuickBooks Product Manager here -
CFS Fabricoat
Level 1

Invoices not being received by customers

Last week I migrated from desktop to online


I believe (although I am now not so hopeful) that up until yesterday my customers were receiving invoices by email.

Today this has for some reason stopped

I have cleared browsing / cache etc
I have used different search engines to open QBO
I have given them safe senders information
They have checked junk folders etc 
The invoices are marked as sent but are not going through
I already have another simple problem logged with your engineers (still waiting on reply) and having been pushed to this 'upgrade' due to you no longer supporting payroll QBD. I am starting to lose faith ! 


QuickBooks Team

Invoices not being received by customers

Hey CFS Fabricoat, 


Thanks for your post and I appreciate the troubleshooting you have attempted!


We raised a reported issue for this with our engineers earlier today as this was impacting a large volume of customers - this has now been confirmed as resolved and all invoices will now send from the system successfully. Invoices which were sent during the downtime will be received on a long delay. Please get back to us below if you continue to experience any problems with this 🙂 

Need to get in touch?

Contact us