I want to make sure that this is taken care of, lyndsay.
I've checked our records and found that we've received similar cases concerning bank transactions not matching invoices or receipts. I recommend contacting our support team so they can add you to the list of affected users. They will also notify you via email about updates regarding the issue.
Here's how:
- Go to the Help (?) icon.
- Click the Search tab, then Contact us.
- Choose a topic to connect with the right expert.
- Select how would you like to connect with us.
Also, please be aware of their support hours for your convenience when connecting with the right expert.
For future reference, I'll share this article for guidance on how to balance your accounts in QuickBooks: Reconcile an account in QuickBooks Online.
The Community is always available to assist in managing your bank transactions. If you have any follow-up questions, please feel free to reply to this thread.
