Is anyone having an issue with the VAT amount being incorrect when producing an invoice?

The VAT amount will show as zero if you selected the 20.0% RC CIS VAT on an invoice, as it is a reverse charge, @EmmaV1.

In QuickBooks Online, there are two 20% VAT codes applicable for sales, such as 20.0% RC CIS VAT and 20.0% S VAT. The 20.0% RC CIS VAT is not charged on the invoice, as your customer is responsible for accounting for the VAT directly to HMRC. If you mean to use the standard 20% rate, select 20.0% S VAT on your transaction for accurate calculation.

Also, you can review your Tax page in QuickBooks to better understand how each of them is calculated. Here's how:

1. Go to Taxes from the left-hand panel.
2. Open the Edit VAT dropdown and select Edit rates.
3. Click on each VAT rate to see its description.

If the correct VAT code is selected and the VAT amount still shows as zero, I suggest troubleshooting your browser to resolve unexpected issues caused by corrupted data. If the behavior continues, you can switch to a different supported and updated browser. It can help resolve problems that are specific to the browser you're currently using.

If you mean something else, hit the Reply button below. We're here to assist you in any way we can.

If you're facing issues with incorrect VAT amounts in QuickBooks, it could be due to incorrect VAT codes applied to transactions, errors in VAT adjustments, or display issues with invoice previews. To resolve this, ensure the correct VAT codes are used, review any VAT adjustments, and consult QuickBooks support if the problem persists.

Hi

Definitely not applying an incorrect VAT code. I checked and double checked this.

I'm not sure how to troubleshoot the browser.

Someone mentioned that there may be display issues with invoice previews.

1 - I am not able to preview invoices.

2 - I printed the invoice and the VAT amount was showing as 0.00 even though 20% VAT was applied.

This has only happened twice in approximately 2 months.

I look forward to any help / thoughts.

I appreciate your effort in double-checking the VAT code, Emma. I'll route you to our Live Support team to assist you with the issue regarding the incorrect amount and invoices.

They can provide real-time assistance by accessing your account to diagnose the root cause of the VAT display issue and ensure your invoices reflect the correct VAT amounts moving forward.

Here's how to connect with them:

1. Inside QBO, navigate to the Help menu.
2. Select the Search option and type "contact support".
3. Choose the Contact Us tab at the bottom.
4. Enter the question, keyword, or topic you need help with.
5. Follow the prompts, then choose a way to connect with us.

I'd also suggest checking the support hours to know the best time to contact them at your convenience.

If you have additional questions, please leave a reply below. The Community is always here for you.