Thanks for checking in with us, anneshiner.
The option for the client to pay via phone is unavailable. What you can do is to send them an invoice for them to click the Pay Now button on the invoice link in their email address. See the Create invoices in QuickBooks Online article for the steps and details. Just in case the pay now button on your customer's invoice is not showing, let's make sure that the Online invoice is selected from the delivery option. Here's how:
- Go to the Gear icon on the top menu.
- Choose Account and settings.
- Click the Sales tab.
- Scroll down at the bottom and select the Online delivery section to expand the options.
- Under the Additional email options for invoices, choose Online invoice.
- Hit Save and then Done.
If you have fully integrated the Accept Payments with PayPal app, open the invoice and under the Payments options section, verify if the box ticked. Resend the invoice if necessary. Otherwise, tap the Accept Card Payments with PayPal or Set up Direct Debit links to get the pay now option on your invoices. You can visit our website for more information:
Feel free to visit our Sales and customers page for more insights about managing your company's income and sales transactions.
I'm just one post away if you need a hand with running customer reports or any QuickBooks-related. I'll be here to ensure your success. You have a good one.
