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Everything you need to know about banking in QuickBooks Online - Discover more
lesley-callister
Level 1

Is there any way to speed up the online program. It runs very slowly for one company only, presumably due to volume of data. Is there an archive option that will help?

I have thousands of customers that are one-time only clients that have been auto-imported from our Shopify website online orders using the Quickbooks sync app by Bold.  Could this be slowing down the program.  It is becoming unusable.
2 REPLIES 2
4Gal
Level 11

Is there any way to speed up the online program. It runs very slowly for one company only, presumably due to volume of data. Is there an archive option that will help?

Have you tried another connector to compare the performance?

ReymondO
QuickBooks Team

Is there any way to speed up the online program. It runs very slowly for one company only, presumably due to volume of data. Is there an archive option that will help?

Hey there, @lesley-callister.

 

I understand the importance of ensuring that QuickBooks Online runs smoothly. I'll share some troubleshooting steps to help optimize its performance:

 

Intuit aims for the most frequently used pages in QuickBooks Online to load within 10 seconds, and we continuously monitor our systems to meet this goal. It's important to note that since this program is web-based, its performance also depends on your computer or device's processing power, available memory (RAM), and the bandwidth of your internet connection.

 

To enhance its performance, please consider the following:

 

  • Ensure you have the latest version of Google Chrome by navigating to the Chrome menu, selecting Help, and then clicking on About Google Chrome.
  • Check that your operating system is up to date and meets or exceeds the System Requirements for QuickBooks Online.
  • Verify that your internet speed (bandwidth) is not limiting your QuickBooks Online experience. Run a Google Speed Test to confirm the bandwidth/speed of your connection. To better understand the results of the Google Speed Test, be sure to review how the results are determined and what they mean.

 

For more information on how these factors affect QBO's performance, you can refer to this article: Why is my QuickBooks Online slow?

 

If you need further assistance in optimizing QuickBooks Online's performance, feel free to leave a comment below, and I'll be happy to help. Take care.

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