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clairetrad
Level 1

Issue with quickbooks reverting to previous customer after inputting an invoice

We are having an issue with quickbooks for the last week.

 

When we click into a customer and then create a new invoice and save it, quickbooks is reverting back to the previous customer that I was in and not the current customer that I created the invoice for. I have tried it on numerous laptops and the issue is happening on all of them.

 

Is this happening to anybody else?

Solved
Best answer May 09, 2022

Accepted Solutions
Ashleigh1
QuickBooks Team

Issue with quickbooks reverting to previous customer after inputting an invoice

Hello Clairetrad, 

 

Welcome to the Community page, 

 

We are aware of this issue and there is an investigation on this that our engineers are working on getting fixed as soon as possible. The workaround for this is you can go to main customer ledger by clicking customers at the top instead the sidebar and that keeps it on the last customer transaction was created. 

View solution in original post

1 REPLY 1
Ashleigh1
QuickBooks Team

Issue with quickbooks reverting to previous customer after inputting an invoice

Hello Clairetrad, 

 

Welcome to the Community page, 

 

We are aware of this issue and there is an investigation on this that our engineers are working on getting fixed as soon as possible. The workaround for this is you can go to main customer ledger by clicking customers at the top instead the sidebar and that keeps it on the last customer transaction was created. 

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