I had 2 subscriptions, 1 for Quickbooks Self Employed and another through Quickbooks On-line. I have cancelled my subscription for Quickbooks Self Employed and now can not log into my other account. I just keep getting directed to the Self Employed page. Please can you advise how I can now log into my other account? Many thanks.
When signing in to your QuickBooks Self-Employed account, you're using this link: https://uk.selfemployed.intuit.com/login.
You can use this link when signing in to your QuickBooks Online account: https://c34.qbo.intuit.com/qbo34/login?locale=en_GB.
Let me know if you need more help with this.
Can you clarify you are logging in via the URL below:
Have you ever been able to access the QuickBooks Online account?
I'm having the same problem. The link supplied above does not work. Automatically redirects to self-employed. I've chatted and spoken with customer service reps. No one has been able to help. Solutions?
Thank you for posting here in the Community, @janeklaes.
I'd like to ensure you're using the correct links when accessing your QuickBooks account.
You can use this link when accessing your QuickBooks Online (QBO) account:
If you encounter issues with logging in with the links above, let's perform some troubleshooting steps. This way, you'll be able to log in to your QuickBooks account successfully and get you back to working order.
There are times that the browser stores frequently-accessed data, thus causing websites, like QBO or QBSE, to act weirdly. Let's try logging in to your QBO or QBSE account using a private browser.
To use a private browser, here's how:
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If they get the same result while using a private browser, I recommend switching to a different one.
As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.
Please feel free to leave a comment below if you're referring to something else or if you have any other questions. Have a good day and keep safe.
I’m also having the same problem. I’ve tried all the tips listed above but still no luck. I’ve contacted customer service multiple times and have been diverted to different departments, who then advise me to contact technical service via my Quickbooks Online account which I’m not able to access.
Has anyone discovered a way to solve this?
Thanks for sharing the steps that you've taken to resolve this concern, @designberry.
Since you've already performed all of the possible troubleshooting steps, I recommend reaching out again to our customer support. This way, they can check your account and determine what's causing this issue.
You can reach out to them by clicking this link: https://help.quickbooks.intuit.com/en_GB/contact
In case you need tips and related articles in the future, you can visit our QuickBooks Community help website.
Please let me know if there's anything else I can do to be of assistance. Just place your concern by clicking Reply and I'll get back to you. Have a wonderful day and stay safe.