Cannot get the logo to show on the email from QBO to the customer for a quote/estimate. It is showing on the quote itself but the customers sometimes think the email is not genuine as no company logo. Any advice?
Does the logo show on invoices you send out is it just on the estimates it is not showing for you or is it on both? Does the logo show in custom form styles invoices and estimate template that you use could you double check please.
Hello Radk, Thanks for the update. Are you using an estimate template that you have created custom form styles? Can you in the estimate itself>on the black banner at the bottom> click on customise>edit current>make logo edits>if the logo is hidden unhide it and save. If it is not can you hide it>save>unhide it>save. Then exit out of that and back into the estimate and check if it then shows the logo on the email. Thanks
Thank you. We are using a custom form, but I have done this in the quote template and made this the default but the logo is still not showing on the email.
Hello Radk, could you please ring the support line on 0808 234 5337 the line is free form any UK landline or mobile and is open mon to fri 8am to 7pm and set up a screenshare with the agent on the phone so they look more into it for you. Thanks
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