Migration failure from Desktop to QB On-line, possible conflict between UK and Irish Company address.

Hi Caxtonm :waving_hand: 

Thanks for joining us here on the Community. 

It's only possible to migrate between products of the same region, are you using the UK or Irish version of QuickBooks Online? 

Thank you for your prompt reply.

The online version was setup by QB Partner in Dublin, from whom the lic was purchased. It appear to me as a UK version, but I'm not sure there's an Irish version.

A trial version of UK 2020 is being used for the migration and that accepts Irish addresses. 

@Caxton 

As far as I know, you can only migrate QBD UK version to QBO UK version.

https://quickbooks.grsm.io/UK

https://quickbooks.grsm.io/Ireland

You may have 2 options:

1. Utilize a 3rd party migration tool. i.e TPExporter for Desktop, TPImporter for Online

https://transactionpro.grsm.io/qbd

2. Purchase a 3rd party migration service.

Yes, I'm exporting from UK2020 downloaded from here . 

The online version will only accept Company with UK address, so I assume it's the UK version

Desktop version has no problem with Irish company address.

My suspicion is there's not a specific 'Irish' version of QB Online and a 'Fix' is employed to allow use of Irish address.

You may be correct, but I can't see how a third party solution could modify QB Online to accept Irish address.

Is it possible to have somebody from UK support to review this problem. They  may have already seen this problem?

You can put any address in the world to use QB Desktop. But the policy is different with QB Online. QBO Ireland has similar features with QBO Euro version, but not UK version. There are two major differences:

1. QBO Ireland use Euro as the home currency

2. There is no QBOA version

That being said, if your company is located in Ireland, you should purchase QBO Ireland. Then you may have 2 options to migrate as I mentioned earlier. 

Thank you for your efforts, much appreciated.

However, the Home currency can be configured from a drop-down menu in 'Account and Settings - Advanced' to EURO or any other currency. 

The problem seems to be exclusively with address which in QBO is restricted to UK address formats. i.e. can only enter UK counties from a drop-down menu and Irish Postcodes won't be accepted because they do not conform to UK format. There is no such problem with Customer addresses.

The license has been purchased from an official QB Partner in Dublin and setup by them, but they only included the Company name, nothing in the address field.

As I said while there is a commercial 'version' of QBO. My guess is that the UK version is used with a fix.

Hello Caxton, We do have a Global version of QuickBooks Online specifically for Irish accounts with the correct Tax set up for that country. The UK version is specifically for businesses with an address in the UK and will not accept any other. Yes, you can set your home currency to be any currency. It will only allow migration if the QuickBooks Desktop and QuickBooks Online are set up in the same country. You can at this link select choose country and find the Irish version. If you need any more assistance please reply back to this thread on the Community:smiling_face_with_smiling_eyes:

Thank you Emma.

It appears that the QB Partner in Dublin has sold us the UK version.

We need to migrate from QB 2014 and we've been told the way to do this, is to use trial version QB2020 GB.

Is it possible to migrate to Irish version of QBO in this manner?

If so I can contact QB Irish partner who sold the package and have it corrected.

My understanding is that for many years the Desktop UK version has been sold in Ireland.

Correction: The UK desktop version of QB has for many years been sold in Ireland.

@Caxton 

I am not sure why your QB local reseller didn't explain this matter completely. Company only supports three QB Desktop versions (i.e US, UK, CA). You are allowed to use any of that version to match your needs regardless your location in the world. But once you need using QB Online, you are only able migrating to the same country version. You are on the right track converting your old company file on the trial license of QBD 2020 UK version. But unfortunately you are unable migrating the data to QBO Ireland version directly.  

Thanks again,

You're confirming that it's not possible to transfer from current QB Desktop UK with Irish Company address to Irish QBO ?

I'm not aware of an Irish Desktop version, so this must apply to all Irish customers wanting to migrate.

When you say 'unfortunately you are unable migrating the data to QBO Ireland version directly', are implying there is another path, if so can you expand.

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@Caxton wrote:

You're confirming that it's not possible to transfer from current QB Desktop UK with Irish Company address to Irish QBO ?

It is nothing to do with the address put in a company profile of QB Desktop. You may run a scenario like this, create a dummy company file with a London address. Then try migrating the company file to the trial license of QBO Ireland. 

 

When you say 'unfortunately you are unable migrating the data to QBO Ireland version directly', are implying there is another path, if so can you expand.

I have mentioned the options you may consider 8)

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Hope it clarifies.

Hi Caxton, 

You're right that you'd need to export your Desktop file from a recent trial version, however, it would need to be into a UK QBO account. 

We do have a guide here which covers the requirements of migrating, but as the UK version doesn't support your Irish business address we're not sure it would be the most suitable option for you down the line. 

You can take a free trial of the Irish QBO here but it's not possible to migrate data from desktop into this, you would need to export/import data manually. It's also not possible to migrate from QBO UK to QBO IE. 

We'd advise getting back in touch with the re-seller to see if they have any alternate solutions for you, please let us know how you get on or if you have any other Q's :crossed_fingers:

Thanks again,

Thank you for all the information.

I'm now in a position to have an informed discussion with the reseller.

I'll report back.

After numerous failures to migrate to the subscribed account, even changing the company address details to a false UK address. I decided to create a demo UK Account and using the same company date I successfully migrated to this account. In fact I repeated the exercise twice successfully.  So the problem appears to be with the subscribed account, not with my company data. 

I've noticed that the 'Master Admin' is assigned to a staff member of the QB Partner who created the account. Could this possibly be the problem as I've only got 'Admin' rights?

@Donalcasey 

You may able to migrate data from QBD UK to QBO UK as Master Admin or Company Admin.

Would it be possible to transfer the subscription from the current account to the demo account which is working well?

Company doesn't provide such option. To migrate a whole data between QBO accounts, you may utilize a 3rd party app or purchase a 3rd party service.

Thank, Best then to get the account already paid for working.

I'll request Master Admin rights as it's not working under Company Admin.