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Experienced Member

Mileage app isn’t tracking my trips

 
1 REPLY 1
Moderator

Re: Mileage app isn’t tracking my trips

Good day, martin21.

 

To isolate this, let's ensure that the QuickBooks Online (QBO) Mobile app has permission to run in the background while your phone is using data.

 

Here are the steps:

  1. Go to your phone's Settings.
  2. Tap Application Manager and find the QBO Mobile app.
  3. Then, tap Mobile Data.
  4. Toggle the following to ON:
  • Allow app while data saver is on
  • Allow unrestricted data usage
  • Allow background data usage

If the problem persists, update the app by following these steps:

  1. Open the Play Store or iTunes.
  2. Click on the Menu () icon and select the My apps & games tab.
  3. Choose Installed and locate the app.
  4. Tap Updated. If it says Open, it means your app is up-to-date.

See the Android mileage tracking troubleshooting guide article for further guidance.

 

Then, try tracking your trips.

 

Let me also share this link for future reference: Fix Mileage Tracker for your iPhone.

 

Leave a comment below if you have any other concerns. I'm still here to help. Have a great day.