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Community Contributor *

mileage disappeared from mobile app

All my mileage on the mobile app has disappeared. Its still showing on the online version, but when I view it on my phone it says I have zero deductions.  The app is up to date and is connected to the internet by wifi.

23 REPLIES 23
QuickBooks Team

Re: mileage disappeared from mobile app

Hello TP82

 

We did have an issue which was reported to our engineers regarding the app showing zero deductions.This has been fixed in the latest app version,if you can delete and then reinstall the app it should be resolved.The latest version is 5.2.6.Let us know how you get on.

 

Thanks

 

Emma

 

Community Contributor **

Re: mileage disappeared from mobile app

I have same problem. I have installed latest issue and now even dashboard says £0 deductions and 0 business miles. On PC mileage still shows on Home page but only 1 unreviewed trip from yesterday. There should be at least 2?

Not applicable

Re: mileage disappeared from mobile app

Hi,

 

I've just started getting the problem too. It's showing on dashboard but when I look into the mileage screen it isn't.

 

 

Rob

Community Contributor **

Re: mileage disappeared from mobile app

Just checked my wife's QB on PC and initially it had no recorded mileage but after refresh it came back. Mine has now lost mileage from dashboard and mileage records on phone app. But still showing on Homepage on PC but not on deduction page. Hope it can be rectified because tax deductions have disappeared from Tax Summary too!!!!

QuickBooks Team

Re: mileage disappeared from mobile app

Hello,

 

Could you please clear cache & cookies within the browser on the PC? Make sure you clear this for All time and refresh QuickBooks once cleared. Log back in then check if the trips have reappeared. Let us know how you get on.

 

Thanks,

Talia

Not applicable

Re: mileage disappeared from mobile app

The desktop view was working in 'home' and 'miles' tab for a few minutes. Now the mileage is showing just showing in 'home' but not 'miles'.

 

On my Android app on the 'dashboard' tab it shows the mileage total if I refresh the screen but if I do it again it shows no mileage recorded, then if I refresh the screen a few more times it'll come back. If I go into the mileage tab nothing is showing.

 

Both the desktop and mobile apps aren't working correctly.

Not applicable

Re: mileage disappeared from mobile app

Tried clearing cookies etc and signing in and out of both desktop and mobile app.

 

The mobile app is still randomly showing or not showing my mileage total when I refresh dashboard. If I go into the mileage tab is doesn't show anything.

Not applicable

Re: mileage disappeared from mobile app

After logging back in Desktop was showing in both home and miles tabs.

After a few minutes it's only showing recorded mileage in the 'home' tab. Going to the 'miles' tab is now not showing anything again.

Community Contributor **

Re: mileage disappeared from mobile app

I am getting same results as CAA80. But when I log in to my wife's account everything is correct. I've clear all history on P.C. and still no mileage on Miles tab or on SA summary.

Community Contributor **

Re: mileage disappeared from mobile app

I have just noticed there are no mileage records for last tax year either on PC or phone app.

QuickBooks Team

Re: mileage disappeared from mobile app

Please could you send any screenshots you can to show the miles showing on one system but not the other, then disappearing? If you are not comfortable uploading these to a public forum, please get in touch with us via Facebook or Twitter (QuickBooks UK) and private message.

 

Thanks,

Talia

Community Contributor **

Re: mileage disappeared from mobile app

Three screenshots from PC and Three from Phone app. All show missing information It wont let me choose more than one at a time

Community Contributor **

Re: mileage disappeared from mobile app

Next

Community Contributor **

Re: mileage disappeared from mobile app

Last from PC

Community Contributor **

Re: mileage disappeared from mobile app

One from phone

Community Contributor **

Re: mileage disappeared from mobile app

2nd from phone

Community Contributor **

Re: mileage disappeared from mobile app

3rd from phone

Community Contributor **

Re: mileage disappeared from mobile app

Don't know if you have done anything but all information is now back.

QuickBooks Team

Re: mileage disappeared from mobile app

Hello there, gruns20.

 

I appreciate all the screenshots you've provided and for keeping us updated with the results of the troubleshooting steps you've performed.

 

I'm glad to know everything is back and is working again. For any QuickBooks Online Self-Employed questions, you may also want to visit this link: https://community.intuit.com/quickbooks-self-employed.

 

If in case you encounter other issues while working with QuickBooks, please don't hesitate to share it with us here in the Community. I'll do my best to help.

Community Contributor **

Transactions missing

This morning there are no transactions on either mine or my wife's account. Hopefully you are aware of this and they will re-appear as did the mileage?

QuickBooks Team

Re: Transactions missing

Hi gruns20

 

Are you referring to all transactions within the accounts or just the ones showing in the transaction sections?

Community Contributor **

Re: Transactions missing

The ones showing in Transaction section. They are still accounted in Home and Taxes section. So I guess they are still there somewhere.

QuickBooks Team

Re: Transactions missing


Hi gruns20

 

It may be a browser related issue, we would be grateful if you can logout of QuickBooks, clear your cache and cookies and log back in again.