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Mileage on QBO - access and data usage

I am new to QBO online and I have a couple of questions about the mileage tracking. 


Firstly, my client cannot seem to track mileage on his account, but I can i. I have read on the forums from last year that this was only available to master admins, is this really still the case? It seems very strange that access wouldn't be able to be given to users to collect useful data on employee expenses. 


Secondly, on my own account I can track mileage, however this data seems to sit separate from my books. There doesn't seem to be a way to convert this as to an expense/bill (to allow me to pay the employee expenses), and/or make this billable to a client? Do I really need to run a report, extract the data and then create a mileage expense? what really is the advantage of using QBO to track mileage over a spreadsheet if it cant be pulled directly into the accounts without retyping it? 


This doesn't seem consistent with the other areas of QBO which are all well integrated and the data can be pulled from one area to another. I also see that we can amend a users access to lots of areas, but not to mileage. 


Please can someone tell me this has all been sorted and show me how to do this, or at least advise what the time frame is for an update....

QuickBooks Team

Mileage on QBO - access and data usage

Thank you for posting here on the Community page, EJW2. 


Allow me to share insights into why your client can't track mileage on his account. 

In QuickBooks Online (QBO) mobile app, you can only track mileage if you're signed in as a user with admin privileges for the company file. Our Product Engineers are working on allowing other user types to use this feature soon.


To answer your second question, employees should use company vehicles for business trips. If your employee used their personal car for business, you should create an expense. This way, you'll record the reimbursement correctly in QuickBooks.


Check out this article for instructions and detailed steps on how to track mileage reimbursement to pay your employees in QuickBooks: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.

For additional reference, you can use the following article to learn more if you have problems tracking your work trips on your Apple or Android device: Fix mileage tracking issues in the QuickBooks Online mobile app.


Also, I'm adding this article to see which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features.


Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day.

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