I can share some troubleshooting steps to keep Mileage Tracker working, @Patsy222.
There are a couple of steps to keep the system back on the trail. Here are the possible reasons why the mileage tracking stopped working:
- It has no clear view of the sky.
- The device temperature isn't stable.
- The team member is not signed into the app and on the clock.
- It is in low battery saving mode.
- The application isn't open in the background.
- The device and application aren't up-to-date.
To fix this, you can follow these troubleshooting steps for iOS devices:
- Turn the device off/on.
- Turn GPS/Location services off/on and ensure location for QuickBooks Time is enabled:
- Go to Settings > Privacy > Location Settings. Ensure Location Services at the top is toggled On. Toggle off and back on again to refresh.
- Then, find the QuickBooks Time app in the list and set it to Always.
- Ensure location settings are set to Precise Location:
- Go to Settings > Privacy > Location Settings. Find and tap QuickBooks Time in the list.
- Then, enable Precise Location.
- Turn Airplane mode on then off again to reset all wireless radios:
- Go to Settings > Toggle Airplane Mode On and then Off again.
- Disable any battery saver settings or apps:
- Go to Settings > Battery > ensure Low Power Mode is toggled off. If you have Battery saver apps, ensure the permissions are set to not include the QuickBooks Time app.
If you're using Android, take a peek at this article for a detailed reference: QuickBooks Time Mobile GPS troubleshooting.
Additionally, I've added a reference for you to look at moving forward if you need some help with viewing and managing mileage: QuickBooks Time mileage tracking.
I'll be looking at your reply to check for any updates. If you have other concerns with tracking your mileage in QuickBooks Time, remember to add a comment below. Help will come short. Take care always!
