Mileage tracker stopped working

Welcome back to the Community, @Annie07.

Let's get the Mileage tracking feature up and running by adding the trips manually.

Let me show you how:

1. Tap Mileage.
2. Tap the Plus icon to create a new entry.
3. Enter the trip details and hit Save.

Currently, our product engineers are working out to find the cause and fix the automatic mileage tracking in no time. The case code is INV-41955, where customers' mileage tracking isn't recording trips on IOS.

Here's how:

1. Tap the + button on the dashboard. Then select Ask QB Assistant.
2. Type "Talk to a human".
3. Then select your preferred support method: Message and agent or Get a callback.

You can contact our Customer Care Support. They have the tools to pull up your account to attach it to the investigation. This way, you will receive a notification via email once they've fixed the issue.

If you want to email or download your mileage log, you can refer to this article: About the Miles page and vehicle info settings.

Please feel free to leave a message to this post if you need further assistance. I'm always here to help. Take care always!

Thank you for that but I did know how to do that but it’s not a satisfactory solution for me. Due to the nature of my work I make multiple short trips every day, there’s no way I have the time to sit and input all of these. It’s one of the reasons I choose to pay to have an automated system. How long before the fix is expected and will the fees be reduced while it’s not working? 

We don't want you to feel this inconvenience, @Annie07.

We want to ensure you'll get the best service while also ensuring you'll get the help needed. At this time, we're unable to provide the turn around time as to when this issue will be resolved.

Rest assured that we've already informed our engineering team and they're diligently working in all hands to fix this as soon as possible. With this, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. Someone from our support can also provide and discuss the conditions of your subscription fee.

Lastly, you can always visit our Self-Help references in case you wanted some related articles in managing your account and transactions.

If there's anything else that I can help you with, please let me know in the comments below. Always around got your back here in the Community.

....and here we are two years later and it still doesn't work consistently. I've given up with it and I use the one supplied by Volvo for my car. Never misses a trip. 

Hi SKT252525, issues with mileage auto-tracking can usually be resolved by checking the app and device settings, if you're needing any assistance using the QuickBooks mileage tracker please reach out to us below. 

I know, they are all as they should be and haven't been changed. Checked, double checked and then checked  again. It just randomly stops working.

Hello SKT252525, thanks for coming back to us here, can we ask what mobile device you are using? Is it all up to date and is the app all up to date as well.