My bank account won’t connect tried 10 times useless. Says something unexpected happened try again in a few hours (570)

Hello there, @Kate6327.

Let's get your bank account connected to QuickBooks Online (QBO) so you can get back to working order.

Before anything else, may I know what bank you're trying to connect to your QBO account? Any additional information would be greatly appreciated. This way, we can check if there are reported issues connecting the specific bank account. 

In the meantime, let's log in to your QBO account using a private browser. There are times that the browser stores frequently accessed data, thus causing QBO to act weirdly. To open a private browser, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

Once you're able to connect your bank account to QBO, the system will automatically download the transactions. Then, you may want to learn how to categorise and match them in QBO. This way, you can put your bank transactions in the correct accounts.

It's nice working with you, @Kate6327. Should you need any additional assistance while connecting your bank account, you can leave a comment below. I'll be sure to get back to you.

Hi I am having exactly the same problem with connecting am using on my iPad. Tried with Safari and Chrome but still won’t work. Every three months I seem to have difficulty with this and can someone at quickbooks please sort this out. 

Hi Stefan We're aware of the error 570 issue that some of our customers are experiencing when re-authorising their bank connections and our engineers are working towards resolving the issue. If you're using a small business account, the solution is to disconnect and re-connect the account. We apologise for the inconvenience that this issue may be causing you had appreciate your patience while the issue is being resolved.

I managed to reconnect to my Bank now but realised at the same time that you can only succeed with the connection if you logged into quick books on an actual computer or laptop as then the whole connection process works. It is a shame that in this day and age quickbooks can’t sort out the issue whilst using your iPhone app or iPad browser. Also I am a bit confused as to this new requirement of acceptance in regards to EU regulations. I thought as living in the UK we are no longer under EU regulations having left last year. Hmm something to think about