My PayPal connection expired a short while ago, which is normal. I now can't reconnect it and get the error "Some of your information isn't correct. Please try again."

I'm having the exact same problem as of about an hour ago.

On the App, Firefox, and Safari, I keep getting "Some of your information isn't correct. Please try again.".

I've logged into my Paypal account several times this afternoon so that's not the problem.

I'm having the exact same problem.  I've tried completely disconnecting the account and reconnecting it and it's still saying my login details are incorrect when they're not.

Let's make sure you're able to reconnect your PayPal, motheroffire.

First, ensure to remove the history of Permissions you've given under Account, then Security on PayPal. Once done, go back to QBO to reconnect PayPal.

Secondly, make sure that you're entering the correct username and password when logging in to your account. If the password entered is correct and you're still getting the error, access your PayPal account outside QuickBooks to check for any prompts or messages that need your attention. 

Lastly, if you're still having issues in reconnecting your account, I suggest reaching out to our support team to investigate this further. They have the tools to pull up your account in a secure environment. Here's how to reach them:

1. Go to Help.
2. Select Contact Us.
3. Enter your concern in the What can we help you with? field.
4. Click Continue.
5. Choose a channel where you want to connect with our specialists.
   
   

QuickBooks automatically downloads the latest transactions once the account is connected. It looks for and tries to match them with transactions you've already entered into QuickBooks. You can visit this article for your reference: Categorise and match online bank transactions in QuickBooks Online.

Feel free to let me know if you have any other concerns with your PayPal. As always, I'm here to further assist you as much as I could. Have a nice day!

Sorry to jump in MariaSoledadG, If Permissions to the PayPal account are removed, won’t that just delete all transactions from that account from my QBO account?
We’re just two weeks short of the end of the tax year, so I’d rather not have to sort through a whole year of transactions again. The whole point of QBSE is to be able to keep on top of things as you’re going along! 

Further to my last message, I’ve just tried to connect my other PayPal account - one that has never been connected to my QB account before - and I get the same message: 

“Some of your information isn't correct. Please try again”

It's pretty clear that the issue is with Quickbooks otherwise there wouldn't be multiple users having the same issue.

I have completed the steps suggested @MariaSoledadG and still receive this notification: Some of your information isn't correct. Please try again.

I know the information is correct as I've just used it to log in to PayPal.

Hi, @drycoughrecords and @motheroffire.

Have you tried logging in to QuickBooks and connect the PayPal account through a private window? If not, I recommend opening your account from there as an initial step. In most cases, unexpected behaviour like this is caused by the stored cache on the browser you're using. The private browser prevents any virus infections that can cause unexpected behaviour when using QuickBooks.

To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, I suggest going back to your original browser and clear its cache to start fresh.

On the other hand, you can open this article for more tips about connecting bank account to QuickBooks: Connect your bank feeds using Open Banking.

If the error continues, I recommend reaching out to our Support Team. This way, a live representative can check and investigate the error securely.

Moreover, you can review the topics from our help articles for more hints about QuickBooks and open banking: Find help with bank feeds and reconciling accounts.

If you have any other questions about the PayPal connection, please let me know by adding a comment below. I'm always here to help. Have a good one!

Same issue here.  Yes I can connect perfectly well to Paypal directly using the same credentials.  I've input them 10 times now so it isn't my typing either.

Thanks for instructions but where exactly do I go for this instruction:

             First, ensure to remove the history of Permissions you've given under Account, then Security on PayPal.

Is this a place in Paypal?  I cannot find it.

I've cleared cache and cookies on my browser (Chrome).  

I've now disconnected the link.

Nothing is working

I can see my Paypal is linked to my Barclays Bank account as normal too.

This is a QuickBooks problem.

Thanks for a speedy resolution.

Hello Siobhan, 

Thanks for posting on this thread, 

So we are currently aware that customers are having an issue trying to connect to their PayPal accounts and are getting the message 'some of your information isn't correct. Please try again'  there is an investigation on this currently INV- 56853 that you have been added onto and soon as there is any update you will be informed via email. In the mean time the workaround is to manually upload csv file. 

Can I be added to this please so that I receive a response via email when the problem has been fixed.

Hello Motheroffire, 

Thanks for posting on this thread, we have added you to the same investigation and as soon as their is any updates on it we will let you know via email. 

I'm having exactly the same issues

Thanks for joining this thread Pixidance80, we've added you to our investigation for this issue and you'll receive all updates via email. :)

Can I just add to this that clients are also now getting errors when clicking the link to pay via PayPal within invoices.  I've had three client emails this morning, all of whom are receiving the following notification in Quickbooks when they go to pay:

"You can try again, or come back later and try connecting then".

Not good news...

Hi motheroffire

Thanks for joining this thread, we don't currently have any reported issues for this error - are all of the affected invoices in GBP, or are some of these in foreign currency?

If possible, we'd be grateful if you could have one of your clients disconnect and re-connect the PayPal app within QuickBooks and then re-send an invoice to the customer to troubleshoot this. 🙇‍:female_sign:

Hi @GeorgiaC 

I'm already in the thread as I'm one of the people experiencing problems connecting PayPal to my Quickbooks since the connection expired.

When I send invoices to my PayPal paying clients (customers), they're usually able to click on the link and pay directly.  They are all now experiencing an issue where it says "You can try again, or come back later and try connecting then".  One of them has sent me a screenshot showing the error they're receiving.  The invoices are both in GBP and USD so I don't think the currency affects it, and disconnecting and reconnecting the PayPal app is not possible because it's my account with the issue, and as already explained above in this thread, there's an error connecting PayPal to Quickbooks.

I'm assuming the issue is related as this started happening the same day that the PayPal - Quickbooks connection expired.  I would really appreciate an update on this and the previous error mentioned in this thread.

Thanks,

Laura

Hello Laura, so the investigation is saying it should  now be resolved for the issue of getting an error 'some of your information isn't correct. Please try again. what you need to do is re authenticate your account from within Quickbook. 

Hi Ashleigh1

Thanks for getting back to me and I'm pleased to say that this issue is now resolved.

Have a lovely Easter!

Hi Siobhan,

No problem at all, that is great to hear, thank you.

Hope you have a lovely Easter as well.