my phone number is indicating as invalid when i try to chat probably why i don't receive sms verification codes. What can i do?

Hi there, cknjeri1,

I’d like to make sure we’re on the same page. Could you clarify where you encountered the error message or what actions led to the error?

The invalid phone number error in QuickBooks Online (QBO) typically occurs when the phone number is not entered in the required format. QuickBooks requires phone numbers to include the correct country code.

To resolve this, I recommend ensuring the phone number is entered in the correct format for your region.

You can also verify the phone number saved in your QBO account by following these steps:

1. Click the Gear icon at the top, then select Account and settings.
2. In the left menu, select Company.
3. Locate the Company info section and check the phone number listed.

If the phone number is incorrect, you can update it using the Intuit Account Manager:

1. Click your Profile icon next to the Gear icon.
2. Select Manage your Intuit Account to access the Intuit Account Manager.
3. Navigate to the Sign-in & Security menu and select the Phone section.
4. Click Change next to your phone number.
5. Follow the on-screen instructions to update your number.

Feel free to leave a comment below if you have any further questions. I’m here to help!