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Everything you need to know about banking in QuickBooks Online - Discover more
gggraphoh-gmail-
Level 1

My trip tracking isn't working still after last week's advice. All my permissions are correct, no hotspots or device tethering enabled. I've uninstall & reinstalled app?

My selective start a trip tracking and then stopping it doesn't record a trip either.  I have a zfold5 running android.
1 REPLY 1
DebSheenD
QuickBooks Team

My trip tracking isn't working still after last week's advice. All my permissions are correct, no hotspots or device tethering enabled. I've uninstall & reinstalled app?

I want to route you to the best support to rectify your concern about changing the work location in QuickBooks Online (QBO). This way, they can check your account securely to see the root cause of this matter and provide fixes in no time. 

 

  1. Sign in to your QuickBooks Online company.
  2. Select
     

     

    Help.
  3. Select either tab to get started:
    • Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Contact a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us, enter a short description about what you're looking for, select Continue.
      • Choose a way to connect with us:
        • Start a conversation with a support expert.
        • Get a callback from the next available expert.
        • Ask the community to get help from businesses like yours.
           

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: Contact Support.

 

I've also included the following articles to help you learn more about how to manage trips in QBO so you have everything you need to calculate deductions at tax time:

 

 

It was great helping you out with QuickBooks! If there's anything else you need help with tracking trips, don't hesitate to let me know. I'm here to assist you in any way I can.

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