Only my HSBC current account is updating, my other HSBC accounts are not. Can anyone help me as i can't get in touch with Intuit and HSBC don't care.

Hi daniel35, 

Thanks for joining our online Community.

Can confirm the specific account-types you are trying to connect?

Hi, I have a current account that updates OK. I have a second current account and a deposit account that isn't now updating. I also have three company card accounts that are also not now updating.

Hello, @daniel35.

I understand the impact of any delay in resolving these recurring connectivity issues with your HSBC bank account. Currently, we’re updating our bank feeds feature to comply with new Open Banking regulations. As of this time, there's no specific time frame on when this will be completed.

In the meantime, you can download your transactions from your bank's website and import it using a CSV File. You can refer to this article for more detailed instructions: Import bank transactions using Excel CSV files.

Also, I'd suggest contacting our Customer Care Team so you'll be added to the affected user's list. Once updates are released, it will be applied directly to your account. You'll also receive an email notification about it.

Let me know if there's more I can help you with. I'm always here to help.

Thanks for the extra information. It's a real shame that we are having this issue and that there is no time frame to fix it. I feel very let down by the software and would think the QB would've have had plans to resolve this issue.

Hi daniel35,

We understand the inconvenience this is having on customers, if these accounts are not available on HSBC Online Banking website when connecting a new account in QuickBooks this means they are currently not supported on open banking by HSBC. We're working closely with them to ensure we can update customers when more account types do become available. 

Thanks