Overcharge

Hi Steve,

I know this isn't a good experience for you, and I truly understand how you feel about it.

Like what we always tell our clients, we will investigate if there are billing issues. I would love to do the same. However, security reasons prevent me from asking specific account details from here since this is a public forum, and we don't want to compromise the safety of your data.

I would recommend calling our Support again to check this out. I know you've been through a lot. It's just that they have the tools to check the status of your concern. They will be able to check every detail of your account, starting from the time you raised this issue with them.

Thank you for your patience.

Yes I will be contacting "support" again first thing tomorrow (Monday). It is Intuit's choice. They either give me my money back or I will start legal proceedings to recover it. I will then be including a claim for the lost time in chasing my money.

I have contacted Intuit again this morning as you suggested, however I have not received my refund from being overcharged in April. I am a QuickBooks advisor and this is appalling customer service.

I have now issued a court summons against Intuit to recover my money.

Hello Steve, We do take this matter seriously and we can assure you we're making sure you get the refund promised. After looking into this further I have managed to trace down the agent who you had originally spoken too who advised they transferred the call and the agent this was transferred too, It appears there was a connection issue in the transfer of the call. Which I do apologise for. The refund that was promised was a higher amount than our front line agents are able to process on their own and needs manager authorisation. Which we do take on board should have been actioned at our end at the time.We've spoken to the billing team to get the authorisation needed to put through the refund. It will take about 5-7 working days for you to receive the refund we have processed today, We want to say in closing that we have feedback to the original agents spoken to in order to make sure this does not happen in the future . We do apologise for any inconvenience caused to you.

hi there, i bought a licence on January 17th,  on January 20th i called to add  payroll in the package so they said they will cancel the first licence and they issued a new one. Tho since then, 7 months ago, i've been getting charged twice every month. Can someone help? thanks

Hi Nikolaos,

Thanks for joining this thread.

I've dropped you an email so we can get some account details from you to take a closer look at this, please get back to us below if you don't receive this :envelope_with_arrow: