Showing results for 
Search instead for 
Did you mean: 
Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

Paypal Connection Issues

For the second time I am having issues with my Paypal connection. 

I run the mac desktop version of Quickbooks and Paypal transactions are failing to download. I get the following error when trying to reconnect using my PayPal login details:

Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Paypal (UK) site. (1)

I can successfully log into Paypal's website using the same details, so this is not the issue.

Last time, this was resolved be me logging into Quickbooks via my browser, however this time, that is giving me the same error. 

Fed up and really need a resolution on this once and for all - any suggestions please?


Edit: I have tried this on desktop version, through Safari and Google Chrome; all give same error

QuickBooks Team

Paypal Connection Issues

Hi there, katpritchett.


Thanks for letting us know that this is the second time you’re receiving this error. I can point you in the right direction so you can connect PayPal smoothly.

I checked with my resources and we don’t have reports about the issue. Now, I have some new steps to help you get back on track.

Sometimes your browser stores too much data which can cause unusual behavior in QBO. To check if this is the case, you'll want to use a private or incognito window.

Here’s how:


  • Press Ctrl + Shift + N keys on your keyboard (Google Chrome).
  • Press Ctrl + Shift + P keys on your keyboard (Firefox or Internet Explorer).
  • Press Control + Option + P keys on your keyboard (Safari).

If you can connect PayPal via these sessions, go back to your regular browser and clear the cache. This process will increase the overall performance of QBO and other websites.


If you continue to get the same result, I recommend contacting our QBO Customer Care Team. They have tools to check your online banking connection in a secure environment.


If there are other users experiencing the problem, they can open a ticket for further investigation. The most up to date contact information can be found here:


  1. Go to Help at the top, then click on the Contact Us link.
  2. In the What can we help you with? window, enter contact support in the field box.
  3. In the Choose a way to connect with us section, select Chat or Get a callback.

That should point you in the right direction.


If you have additional questions or concerns about QBO, please post a comment below. I’m always here to help you.

Level 3

Paypal Connection Issues

Hi Kat,


"I checked with my resources and we don’t have reports about the issue"


We reported this issue on the 14th and it was added to the log, so the above statement is at best misleading.


There is a major issue with PayPal integration.  It is known.

What i have been told on the Chat support and phone support today, is that if you have or have had a multi-currency account, we will no longer be able to integrate as we have done in the past.


Uploading a CSV is not a suitable option, as it only allows one field for amount (ie not PayPal fees AND gross amount).


You would now also have to spend time sorting out the correct value required for any transactions where you receive or make payment overseas (there is two or three lines for a transaction in or out for payment overseas: 1 for currency exchange (2 if you pay by credit card), 1 for the actual payment)


It was never perfect, but at least it did fees correctly.


I suggest looking elsewhere for a financial solution if PayPal integration is key, as it is for us. 


We'll also be looking for compensation for removal of service and time spent replacing.

Level 1

Paypal Connection Issues

Yes, I echo the same complaint as above...and it's now November 2019, 7 months since the person above brought it to your attention Paypal. 


I'm also running on a Mac (not sure that makes any difference) and I'm unable to connect my Paypal account to my QBO account. I was also told it was due to the multi-currency nature of my PP account. So I removed all other currencies from it, so it only has GBP, but this hasn't fixed the issue at all. 

I just get this same repetitive error massage:


Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Paypal (UK) site. (1)



Why haven't you done anything yet?




Paypal Connection Issues

Hi there, leamleam,


I understand the urgency of connecting PayPal with QuickBooks as this affect your daily business transactions.


Since you're still getting the same result, I suggest getting back in contact with our Technical Support Team. I know you've contacted them already, however they can further investigate this for you.


Here's how to contact them:

  1. Select Help (?) at the top right.
  2. Select Contact Us to connect with a live support agent.

In the meantime, you can import Paypal transactions using a CSV file. Let me show you how:

  1. Select Banking from the left navigation bar, then click File Upload.
  2. On the File Upload page, click Browse.
  3. Choose the appropriate .CSV file then click Next.
  4. From the QuickBooks Account drop-down, select the appropriate bank account you want to import your transactions to, then click Next.
  5. Map the statement fields according to your .CSV file's format.
  6. Then, map the Debit and Credit fields. Debit field in QuickBooks mean money out and Credit for money in. When you are ready, click Next.
  7. If you'd like to exclude any transactions, untick the checkbox next to those transactions, then click Next.
  8. Click Yes to import transactions.

For detailed steps and some tips before you begin importing, check this out: Import bank transactions from CSV to QuickBooks.


I appreciate your patience and understanding while we look into this.

Level 3

Paypal Connection Issues

Why isnt the "Conenct to Paypal" app for Quickbooks Online not working for UK country? When the hell is Intuit going to recognise that there is life outside of the USA? I am so sick of this every time.


Paypal Connection Issues

Hi there, @websolprov. I'm here to help ensure you'll be able to connect your PayPal account to QuickBooks Online (QBO).


I can see how the connection issue between PayPal and QBO cost you time and prevented you from getting transactions. I want to ensure this will be resolved as soon as possible. To start, could you tell me if you encounter any error messages when attempting to perform the connecting process? That information is a great help so I can provide a timely solution.


 In QBO UK, the option to set up your PayPal account is available. You can refer to these steps to proceed:


  1. Navigate to the + New button and select Invoice.
  2. Next, click on Connect to PayPal next to the payment options tick box.
  3. Then, grant permission to connect your PayPal account.
  4. Select Launch PayPal which will direct you to the PayPal login screen.
  5. Sign in and input your password.
  6. Follow the PayPal prompts.
  7. Then, click on Go back to QuickBooks Online.
  8. Review account names and fee categories.


For reference, please read this article: Accept Card Payments with PayPal app FAQ.


Once everything is fine, you now need to categorise and match your transactions in QBO to make sure they are allocated to the correct account. 


Fill me in if you have additional concerns about connecting PayPal to QBO. I'm always here to help. Take care always and have a good one.

Van Accelerate
Level 1

Paypal Connection Issues

It is now 2023, and the same issue persist and there has not been a solution found for this. Why not just move to stripe as a payment card solution if PayPal is being difficult. 

I have just spent my whole day just trying to connect PayPal to QBO and no luck. I have moved from Xero to QB and it looks like am about to regret this decision. 

my account is stuck ( please see attached) for hours. I have tired incognito mode, different computer, even my phone and still no luck. 

QuickBooks Team

Paypal Connection Issues

Hello there, Van.


I understand the importance of connecting a PayPal account to QuickBooks Online (QBO).


Currently, we're investigating PayPal issues in QBO. Please be assured that our engineers are working diligently to resolve this problem.


I recommend contacting our QuickBooks Support Team to be added to the list of affected users and receive updates on the investigation's status. Provide investigation number INV-98705 for expedited assistance.


Here's how. 


  1. Go to the (?) Help icon.
  2. Select Talk to a Human.
  3. Enter a short description of your concern.
  4. Click on I still need a human.
  5. Tap Contact Us to connect with our live support.
  6. Choose to Get a callback.


Additionally, I've added these articles about matching and combining multiple transactions into a single record:



Let me know if you have other questions about connecting PayPal to QuickBooks. I'm always here to help.

Need to get in touch?

Contact us