Hello EmaRowe, Thanks for contacting the Community. What error message do you get and what bank is that with? Does it match the errors here? If so have you tried the steps advised?
Yes it has happened before. I'm with NAT West .
It say XML file does not appear to have any style information associated with it. The document tree is shown below.
It does everything from the NAT West side but then fails as it goes back to Inuit.
Please help as it's been nearly 2 months.
Let me share some details on how to get rid of this error, EmaRowe.
The NatWest bank is supported to connect to QuickBooks Online. You can check it here:
We can perform some troubleshooting steps that can help us in fixing this. Let's start by using an incognito window and connect if from there. Here are some of the shortcut keys:
Also, let's clear the cache since it causes issues in QuickBooks Online. You'll want to make sure that the browser you're using is updated or use a different one.
If this error persists, please reach out to our Customer Support Team so they can further investigate this. The new "Help" menu interface:
For the old "Help" menu:
Keep on posting here if you need more help. Wishing you all the best!