Project Problem

It's nice to see you again in the Community, @TimBob. 

Let's create the transaction under the project again using a private window. This way we can check if you're having a browser-related problem.

Here's how to use an incognito depending on the browser you have:

• Google Chrome: Ctrl + Shift + N.
• Mozilla Firefox: Ctrl + Shift + P.
• Internet Explorer: Ctrl + Shift + P.
• Safari: Command + Shift + N.

If it works, you may go back to your regular browser and clear your cache.

However, if you get the same error, I'd recommend contacting our Online Support. They can check this further using their tools in a secure environment. 

In the meantime, you can create an invoice transaction using the Create button.  Then enter the project name on the Customer field. Please see attached screenshot below.

You can reach out again if you have other questions. I'll be here ready to help. Have a great day!

I tried private browsing in 3 browsers, Chrome, Opera & Safari... unfortunately neither helped.

I will have to go back to using standard invoicing until there is a fix for this.. not a massive problem,, but not as tidy as it cold be...

Interestingly I have noticed another project bug has been fixed... and I wonder of there is a correlation?  The bug ?I think has been fixed is that when I add a new project it is instantly available in my project list, I used to have to log out, close my browner, open a new browser and log back in again... Perhaps one fix has broken something else? 

Hello @TimBob,

Since you still receive the same error message after performing some troubleshooting steps, I'd recommend contacting our Customer Care Support.

They can pull your account, securely, and create a case ID associated with your company to be submitted to our product engineers for further investigation about this unexpected behavior. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter Sorry, an unexpected error has occurred. Please try again in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

In case you need some related articles in managing your projects and transaction, you can Manage Stock and Projects articles for reference.

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Hello,

I've had the same problem today, I created 2 projects both of which I have been unable to add estimates, time etc.  I've signed out and back in several times but to no joy.

I have also had the same problem for months whereby when I create a project I have to refresh the web page or sign out and back in for the system to recognise the project I created.  Is there a problem on your system?  I also tried to clicking the help option but that's not responding either!

I need to move forward with this and invoice customers today.  Can you please advise a.s.a.p.

Thank you

Hi Sal-1

We have an ongoing investigation relating to adding transaction to projects. We would be grateful if you can either DM us on Twitter or PM us on Facebook with the email address associated with your QuickBooks account and we can add your details to the investigation, you will then be notified once the issue is resolved.