Welcome to the Community Forum, @Haulmarc! We're glad you chose our platform to discuss your QuickBooks issue. I appreciate your efforts to ensure a stable internet connection and keep everything up-to-date. Don't worry; I'm here to help you troubleshoot your browser and find what might prevent you from accessing the software on your laptop or desktop.
I’ve checked, and we haven't received any similar reports. To get to the bottom of this, let's access your account using a private window, as this won't store any cache. Here are the shortcut keys you can use to open a private window:
- Firefox or Microsoft Edge: Press Ctrl + Shift + P
- Chrome: Press Ctrl + Shift + N
- Safari: Press Command + Shift + N
If the private window works, return to your regular browser and clear its cache. This will help remove any corrupted data that may be causing the program to malfunction. Clearing the cache resolves issues and improves performance.
You can also try using another supported browser. Different browsers can have varying compatibility with QuickBooks.
In addition to this, I also recommend adding Intuit as a trusted site to prevent any content blocks from your browser. This will help ensure a secure and smooth experience while using QuickBooks.
I'm also adding a valuable resource titled Year-end guide for QuickBooks Online. This article will assist you in closing out your previous fiscal year and preparing for the upcoming one by ensuring that all financial transactions are balanced. It's a great way to get your business organized and ready for the new year.
If you have additional questions or concerns related to QuickBooks, please don't hesitate to add them in the comments below. You can also tag me, and I'll jump in to help you. You're always able to count on me and my team to provide you with the right answers. Until then, enjoy the rest of the day, and have a Happy New Year!
