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HAM9000_8
Level 2

QBO Subscription Cancellation

I started free trial of QBO Plus. A few days or so in the trial, I get banner of 50% off for 6 months. I click and fill out Billing details. I now want to cancel. It says "SUBSCRIBED Next charge on 17/07/2020 after trial ends". When I click "Cancel Subscription" it does not have link or button to cancel. 

I do not want to be charged for this subscription.

Several calls to Intuit/QBO UK have been futile. I shall be calling again Monday 22/6/20.

Help!!!!

11 REPLIES 11
Fiat Lux - ASIA
Level 15

QBO Subscription Cancellation

If you have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to certain months. If you purchase from the trial account, you have to pay the regular rate.

https://quickbooks.grsm.io/UK

HAM9000_8
Level 2

QBO Subscription Cancellation

Read the post properly. The post is not about discounted price or regular price. Simply I DO NO WISH TO CONTINUE AND INSTEAD WISH TO CANCEL THE SUBSCRIPTION & ACCOUNT. 

Charies_M
Moderator

QBO Subscription Cancellation

I hope you're doing great, HAM9000_8.

 

Allow me to jump into this thread and walk you through the steps on how to cancel your subscription.

 

Here's how to cancel an account:

 

  1. Go to the Gear icon and choose Account and Settings.
  2. Select Billing & Subscription.
  3. In the QuickBooks section, click Cancel subscription.
    1.PNG
  4. Click Continue to Cancel, then Continue to Cancel again.
  5. Answer the short survey, then Click Confirm Cancel.

Another way to cancel your account is by reaching out to our QuickBooks Care Support. They can pull up your account and cancel the subscription for you.

 

Here are the steps to contact support:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

Check out this article for more details: Support hours and types.

 

I'm adding this article to become more familiar with the process of canceling your subscription in QuickBooks Online: Cancel your QBO subscription or trial.

 

You can visit us anytime if you have other questions. I'm always ready to assist. Wishing you well. 

HAM9000_8
Level 2

QBO Subscription Cancellation

Step 4 you describe under Billing & Subscription tab ("Click Continue to Cancel, then Continue to Cancel again") is non existent/unavailable. WHY???

 

See attached screenshot. I don't want to be charged on my credit card.

 

Kindly advise further.

JonpriL
Moderator

QBO Subscription Cancellation

Hello @HAM9000_8,

 

You don't have the Confirm Cancel button since you recently subscribe to your account via the free trial. But you can contact our Customer Care Support via the Help menu so someone from our phone team can help you cancel your account and subscription.

  1. Go to Help.
  2. Select Contact Us.
  3. Enter Cancel Account and Subscription in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a callback, Chat, or Call us.

Lastly, I've also included this helpful article for your future reference: What Happens to my QuickBooks Online Data after I Cancel?

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be around ready to help.

HAM9000_8
Level 2

QBO Subscription Cancellation

@JonpriL I made several calls to QBO UK. Once lady told me she would cancel and she would send me email confirmation that the account has been cancelled and that I won't be charged. That did not happened. I called next time. Another lady this time attempted to cancel but she could not cancel. She asked me to call again and speak to Payment/Billing/cancellation/Sales.

 

What is this?? What is the expected outcome in detail. Explain in detail what should happen when I call support and then what happens after that.

 

QBO remains silent in a lot of things. This is just not acceptable!

wahab
Level 1

QBO Subscription Cancellation

I would like to cancel my subscription package and have been calling for days but no one replies back. 

I am now going to ask my bank to cancel the credit card transaction. as I cannot see an option online to cancel package.

I have got 10 for 10 a month

Tomas Kvederys
Level 1

QBO Subscription Cancellation

Please cancel app

RenjolynC
QuickBooks Team

QBO Subscription Cancellation

Thanks for chiming in on this thread, Tomas Kvederys.

 

To clarify, do you mean to cancel your QuickBooks Online account purchased from the app store? If so, you can follow the steps below.

 

For Apple App Store (iOS, iPhone, Ipad), here's how:

 

  1. Go to Settings app on your iPhone or iPad.
  2. Select iTunes & App Store.
  3. Choose your Apple ID and then View Apple ID.
  4. Tap Subscriptions QuickBooks Online.
  5. Tap Cancel.

You can also use the official steps from Apple.


For Google Playstore (Android phones and tablets), you can follow these steps:

 

  1. Go to the Play Store app and select the Menu icon.
  2. Tap Subscriptions QuickBooks app.
  3. On the Manage subscriptions window, select Cancel subscription.

You can also read these articles for more information:

 

Please let me know if there's anything else you need. I'm just a post away to help you out some more. Take care and stay safe!

cancellation of subscription not
Level 1

QBO Subscription Cancellation

I have been trying for the past two hours to cancel my subscription to Quickbooks, realising that I already did this and they have still been billing me. I h ave never used the service as I was unable to identify its value.  No one is available.  In the UK they  have many services which deal with this type of fraud, which it is when they take funds from the account and do not allow access to questioning and preventing the company from taking funds from the account.   As a journalist I'm going to be able to write about Quickbooks, but I am also contacting the financial ombudsman.  Having read through the complaints about this company, I believe there is a case against them.  If anyone else is able to offer advice that would be great.  I have contacted Martin Lewis as well, to advise about this.  

its a shame. nice comcept, just run by obviously inept or dishonest people who don't value their customers.  

AbegailS_
QuickBooks Team

QBO Subscription Cancellation

Thanks for joining the thread, Ma'am.

 

This isn't the experience we want for you. Please reach out to QuickBooks Online Support to raise this conern.

 

You can contact them through these steps:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant,enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert. Live chat all day, M-F.
    • Ask the community  to get help from businesses like yours.
    • Call us. M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 6:00 PM.

Please let me know how it goes by leaving a comment below. I'll be right here if you need anything else. Have a good one!

 

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