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Level 1

QBSE UK edition invoice and e-mail problems.

Recently, my customers have (quite often, but not all the time) not been getting QBSE UK invoice e-mails resulting in delayed payments. Not because they are delaying it, they think I haven't sent an invoice.


This is causing cashflow problems and even bank charges for me as a delay in funds makes me unable to pay my own bills.


Also, some of my invoices, instead of having my company's name on it as it has done for years, it's now showing a riducuous looking "MY OWN PERSONAL NAME's company".


To put it in context it's like a Tesla invoice now saying "Elon Musk's company". It looks really daft and it now seems to be the default name in the invoice e-mail message and the company address in the invoice???


Why is it doing this and also what is the problem with invoices and when will it be resolved?



QuickBooks Team

QBSE UK edition invoice and e-mail problems.

We recognize the inconvenience caused by this invoice and emailing issues, @GH123.


I check our system and found that this is a current issue. Rest assured that our engineers are aware of this and are continuously working on a fix.


Thus, I suggest contacting our Customer Care Support team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved.


Here's how:


  1. Log in to your QBSE account.
  2. Choose the QB Assistant menu 
  3. Type in Talk to a human.
  4. Select the Get a callback option to get a call from our support team.


In the meantime, you can send the invoice manually by selecting Print/Preview, downloading the PDF, and send it from Email provider direct.


As your future references, you might also want to check out this article to learn more about entering expense receipts into QuickBooks Self-Employed: Record or attach expense receipts in QuickBooks Self-Employed


I appreciate your patience as we work through this. If you have any other concerns with sending invoices, please don't hesitate to drop a comment below. Take care always!

Mark Armistead
Level 7

QBSE UK edition invoice and e-mail problems.

Unfortunately this is an issue which has been going for months, and months…

Intuit seem to think they are fixing the problem, us customers don’t believe them.


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