We recognize the inconvenience caused by this invoice and emailing issues, @GH123.
I check our system and found that this is a current issue. Rest assured that our engineers are aware of this and are continuously working on a fix.
Thus, I suggest contacting our Customer Care Support team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved.
Here's how:
- Log in to your QBSE account.
- Choose the QB Assistant menu
- Type in Talk to a human.
- Select the Get a callback option to get a call from our support team.
In the meantime, you can send the invoice manually by selecting Print/Preview, downloading the PDF, and send it from Email provider direct.
As your future references, you might also want to check out this article to learn more about entering expense receipts into QuickBooks Self-Employed: Record or attach expense receipts in QuickBooks Self-Employed
I appreciate your patience as we work through this. If you have any other concerns with sending invoices, please don't hesitate to drop a comment below. Take care always!
