Quickbooks Advanced Payroll - Pension enrolment notifications

Hello Pennyrutherford6, 

Welcome to the Community page,

The Pension enrolment notifications do not get sent via email automatically to your employees, you will have to download them and email them manually to your employees, the system doesn't do it for you. 

I've had a new employer start and she had received an Auto-enrolment Notice via email, but when she clicked through, the page was not found. 

I've been trying to understand how, a) she got this email in the first place, and b) how I can amend the email.

I've founf the actual notice to email to her, but it doesn't look good that she gets an email autmatically yet doesn't have the information on there. 

Can anyone help?

Thanks

Dani

Hi Dani, thanks for joining this thread

We'd be happy to help with any issues you have with the automated pension enrollment emails. 

Which pension provider is the employee with, and have they attempted to open the link on the email in more than one web browser? They can do this by right clicking the link on the email > copy link and then paste into the URL bar. 

If you would like to send our team an image of the email so that we can take a closer look, please begin a chat or call 0808 234 5337 (M - F, 8 AM - 7 PM, free from UK mobile & landlines).