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SN43211
Level 1

Quickbooks Advanced Payroll Rostering and interface with Workzone App

I wonder if someone could help me with this please?

I am inputting the planned shifts into QuickBooks online (advanced payroll) from the  employer’s perspective and plan to publish the shifts so that the employees will receive the shifts on their workzone app.

I have tested this for a test employee and the employee was able to clock in and out and submit the shift.

On QuickBooks the shift was approved by the employer and it appears on the pay run but with £0 even though the hourly rate is set £10. Any advice on how to resolve this please?

The second question is that rostering in QuickBooks is very time consuming. I can export one week of shifts for all employees into a spreadsheet from QuickBooks but I am not able to upload the shifts for the following week from a spreadsheet. Does anyone have experience of using roster template? Will it be making the job easier rather than inputting shifts individually?

 

Thanks.

Sara

4 REPLIES 4
Ashleigh1
QuickBooks Team

Quickbooks Advanced Payroll Rostering and interface with Workzone App

Hello SN43211, 

 

Welcome to the Community page,

 

Thanks for your Questions we are just looking into this for you. 

SN43211
Level 1

Quickbooks Advanced Payroll Rostering and interface with Workzone App

Thank you.

I noticed that no timesheet is being paid in the payrun for the test employee. Not the ones submitted through workzone by the employee or the ones created on quickbooks on behalf of employee.

All timesheets are approved and should be included on the payrun.

I am using a pay rate template and a leave allowance template for this employee.

The pay run shows the leave allowance for timesheets submitted and approved but no pay is associated with the hours worked.

 

Please help as soon as possible!

Thanks.

SN43211
Level 1

Quickbooks Advanced Payroll Rostering and interface with Workzone App

It looks like this problem was reported previously as per link below highlighting the fact that timesheet hours are not paid on the pay run!
 
This is very disappointing!
Sara
ChristieAnn
QuickBooks Team

Quickbooks Advanced Payroll Rostering and interface with Workzone App

Hi there, SN43211.

 

I can see how important it is to have a pay run associated with correct hours worked and to be able to upload shifts from a spreadsheet.

 

Yes, there's a lot of our users who have experience using the roster template and it is making the job easier rather than inputting shifts individually. This is because the Roster import option allows timesheets to be created based on files exported to ensure matching employees and locations can be determined. For additional information, you can click this article: Importing Timesheets in QuickBooks Online Advanced Payroll.

 

I suggest contacting our QuickBooks Support Team since the rate is set £10 and still appears as £0 on the pay run. They can pull up your account to investigate the cause of the issue. They can also check why you're unable to import the shifts.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about the pay run.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

7. Select how you want to contact them and fill in the information.

 

Please visit this resource hub: QBOAP. It has in-depth details about managing your payroll settings, employees, processing pay runs, viewing payslips, and submitting reports.

 

You can also refer to this article to see different warnings could appear as soon as the pay run is created, or during the pay run: Pay run warnings in QuickBooks Online Advanced Payroll. This provides the definition of each warning.

 

Please know that you're always welcome to post if you have any other concerns. I'm always here to help.

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