cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have a question about self-assessment or anything else? - Ask it here!
steve1157
Level 2

Quickbooks Desktop - opening files that have not been worked on for a coupke of months

I cannot access company files or backups that have not been opened for a couple of months.  My passwords are not recognised when I try to restore or open the file.  If I reset the password I get a blank file.  I have tried opening them on three different computers running QB2020 with the same result.  I can open the same company files running on 2015 from a 2015 backup, but no 2020 backups will open.  I can open company files that have been opened in the last month or two, but none from before that.  Does anyone have any suggestions?

7 REPLIES 7
EmmaM
QuickBooks Team

Quickbooks Desktop - opening files that have not been worked on for a coupke of months

Hi Steve1157,  Thanks for reaching out to the Community.  Was the desktop networked to a server to multiple computers in the office or only on one pc originally, has there been any changes to the network? Can you try on rebuilding the data on the back up you do have by following this link let us know if the file then will not open in the 2020 version on the original pc?

steve1157
Level 2

Quickbooks Desktop - opening files that have not been worked on for a coupke of months

Hi EmmaM, I have three licences for QB Desktop 2020, each on its own laptop.  They are not linked to a server and with Covid, they are at three different locations on three different networks.  Backup files are stored in the cloud on One Drive.  If a person needs a file they restore from the backup to their laptop, work on the file, then backup on One Drive with full verification.  The problem is only on files that have not been accessed for more than two months.  So far I have tried restoring 5 different companies that have not been accessed in the last 2 months, 2 on my computer (one company is only accessed by me so using original pc, one is accessed by 2 of us), 2 on a second computer (files on original pc)and 1 on a third computer.  Every one comes back with invalid password.  I have tried resetting the password and I get a message saying that was successful.  When I try and open the file, the message changes to invalid data - run file doctor.  If I do that, I get a company file with no data in it.  So the problem is with QB2020, files that have not been accessed since before June or July only. 

I did try the link you refer to.  The option to verify date is greyed out presumably because no file is open.  I can't open the file because of the password problem in the first place!

Fiat Lux - ASIA
Level 15

Quickbooks Desktop - opening files that have not been worked on for a coupke of months

@steve1157 

It seems your company file is corrupted. Ask Intuit Data Service to fix it. Otherwise you have to purchase a 3rd party file repair service.

steve1157
Level 2

Quickbooks Desktop - opening files that have not been worked on for a coupke of months

All 5 companies I have opened so far on three different computers?  Highly unlikely unless QB2020 is corrupting them!  How do I get hold of Intuit Data Service?  

Fiat Lux - ASIA
Level 15

Quickbooks Desktop - opening files that have not been worked on for a coupke of months

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Start a chat.

 

steve1157
Level 2

Quickbooks Desktop - opening files that have not been worked on for a coupke of months

On Desktop 2020 Pro?  I don't have any option like that under Help!

MadelynC
Moderator

Quickbooks Desktop - opening files that have not been worked on for a coupke of months

I can certainly help you, @steve1157.

 

Contacting our Technical Support team through your QuickBooks account is just smooth and easy. Let me show you how:

 

  1. Select the Help menu.
  2. Go to QuickBooks Desktop Help F1.
  3. Click Contact us.
  4. Enter your brief concern in the box.
  5. Click Start a message.
    DT contact support #2.PNG

You can also visit this link to route you directly to the contact page:https://help.quickbooks.intuit.com/en_GB/contact.

 

You might want to check this article to learn more about account management in QuickBooks.

 

If there's anything I can help you with, please don't hesitate to leave a reply below. I'm always around to lend a hand.

Need to get in touch?

Contact us