I have quickbooks premier edition 2004 ! I know, its old - so am I ! about to retire so dont want new version. but cant load it on to my windows 7 laptop - needed urgently ! quickbooks staff were trying to be helpful - but cant get the original updates needed so the new installation will work with my company file, and then get it activated somehow ?!
it seems a shame that I bought this software outright all those years ago, had no problem re installing it in years past, but now they cant allow me to, but under the original 'terms and conditions' - I have the right to re install and use it indefinately?
it seems to me they are in breach of my original purchasing rights! - any help or suggestions will be so welcome!
We're committed to provide our customers with good products and services, Tomtomato.
It has been 16 years since we launched the QuickBooks Premier 2004. A lot of things have changed, and so do computers. Older versions of the software are no longer compatible with the new Windows OS, like Windows 7.
You can still reinstall the software. Although, it may or may not work on Windows 7 since we're no longer supporting the version you have.
I know you're about to retire. Although, the only thing we can do is to purchase a new one so you can open your company file without issues. You can always visit our website for any promotions.
Please know we're just around if you need our help. Feel free to reach out to us again.
Try reinstall and run it on compatibility mode Win XP on your Win 7. Otherwise, brace yourself to prepare or purchase a machine running on Win 8.1/10, a new license of QBD 2020, and a 3rd party conversion service.
Thanks for joining this thread, @amclover. Allow me to chime in and provide further information.
As mentioned by my colleague above, there have been some changes and updates to the software and its compatibility with computers.
You can try reinstalling the software. Although, it may or may not work on windows XP PC since we're no longer supporting the version you have. To learn more about the registration numbers, you may contact our support team.
Although, you may also consider purchasing a new one so you can access your company file without issues. You can always visit our website for any promotions.
Keep me posted if you have further questions about reloading your QuickBooks Desktop into an XP PC. I'm always around to help. Stay safe!