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Level 1

QuickBooks SE no longer connecting to PayPal Business

I have a PayPal business account connected to my QuickBooks SE account and it says it is having 'temporary problems accessing your account' on the Bank Accounts page so I am unable to update my recent transactions. Is this a known issue currently due to maintenance or something? I see older topics from last year stating the same errors and that having been the cause. And if so, when will this be resolved?

 

Just for the record, I have tried logging back into the account by clicking the 'Refresh All' button on that page and it asks me for the PayPal login details again, which I have checked are correct and can access PayPal's site with them without issue.

3 REPLIES 3
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QuickBooks Team

QuickBooks SE no longer connecting to PayPal Business

Welcome aboard to the Intuit Community, IWG082.


Thanks for sharing to us the steps you’ve performed to move past the error. I can help re-establish the connection of your PayPal.


I checked if we have ongoing issues about some users that are unable to connect their PayPal account, however, there were none. Now, let’s try some new steps to help you get back on track.


To begin, use a private window or incognito mode. These sessions will erase your browsing and search histories.

 

This can help identify if the issue is browser-related. Depending on the browser you’re using, follow these shortcut keys:

 

  •  Google Chrome: press Ctrl + Shift + N  
  •  Mozilla Firefox: press Ctrl + Shift + P
  •  Internet Explorer: press Ctrl + Shift + P
  •  Safari: press Command + Shift + N


If you can sync the account smoothly, go back to the main browser and clear its cache. This can boost the functionality of the browser and resets to its default state.

 

Should this not work in a private window, it would be good to try another browser to help narrow down the cause of this unexpected behavior


Keep me posted on how this goes after following these steps. I'll be right here to assist futher.

 

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Level 1

QuickBooks SE no longer connecting to PayPal Business

OK so I use Chrome as a primary browser for reference.

 

Following your steps I have opened up a private session in FireFox. I have never used FF for QuickBooks or PayPal so it should be clean cache wise. When I try to reconnect my PayPal account as described above it tells me:

'The Paypal (UK) site is down for maintenance.

Try connecting again in a few hours. (105)'

 

Well I checked and I am able to sign in to my PayPal account on their site no problems, so it is not down for maintenance as the message indicates.

 

However, when I go back to Chrome, even in a private session or not, I get the following error when trying to reconnect.

 

'Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Paypal (UK) site. (1)'

 

It also gave me the same message with the error (103) attached the second time I tried instead of (1).

 

Be assured there are no types in the account username and password. I use a password manager which auto-fills but I have checked and double checked usernames and passwords in the fields letter by letter to be sure there is no error and all is correct.

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QuickBooks Team

QuickBooks SE no longer connecting to PayPal Business

Thanks for trying all the necessary troubleshooting steps, IWG082.

 

I suggest reaching out to our QuickBooks Self-Employed support to have this better checked. Here's how:

  1. Open this link: https://help.quickbooks.intuit.com/en_GB/contact?.
  2. Choose QuickBooks Self-Employed.
  3. Fill in the fields, then click Ask Your Question.

An agent will get back to you within 1 business day.

 

If you have other concerns, you can always visit us.