Access to mobile app

Hello there, Neil B.

Let me share some troubleshooting steps to make sure you're able to access the mobile app successfully. 

To start, let’s ensure you download the QuickBooks Self-Employed app based on the device you're using. Here's the link where the apps will be downloaded: QuickBooks for Self-employed App.

Then, log in using the same username and password you enter when accessing your QBSE account on the regular web browser. 

Also, I've attached some articles you can check to learn more about the program:

• What’s QuickBooks Self-Employed?
• About the Miles page and vehicle info settings
• Automatic mileage tracking in the mobile app

Feel free to let me how it goes by clicking the Reply button below. I want to make sure everything is working on your end. Have a good day ahead.

After my trial period I decided to continue using the App and so signed up for the subscription.

Every time I try and sign in now, I get a screen saying that 'Your Trial is Over' and I am directed to the subscriptions page. 

When I click subscribe, it says I am already subscribed.

I cannot find a way to get to the usual 'Home' screen.

Thanks Emma

There's a subscription taken out through iTunes

Helllo DJH2

You are welcome.

It is possible for us to get you onto a direct Intuit billing subscription is that is something that you wanted to do.Let us know.

Emma

Yes please

Hello DJH2

From the user email linked to the Community we can see you have a Self Employed account taken through I-tunes. In this case in order to move this to Intuit billing we would just need you first to cancel the I-tunes subscription.As soon as it shows as cancelled we can move to our billing and then you will be able to subscribe manually through a web browser.

Let us know when you have done this and we can then get the billing moved to Intuit

Thanks

Emma

Hi Emma

Subscription now cancelled in itunes

Hey DJH2,

Thanks for confirming that. We will monitor your account and when this shows as cancelled migrate the billing to Intuit - at this point you will be re-directed to enter billing details upon sign-in via a browser. We'll be in touch via email to let you know once this is processed. Let us know if you have any questions on this in the meantime.

Thanks

Georgia

Hi Georgia

A couple of questions .....

How long do you expect this will take before I can use the App again?

Will my phone still be recording my mileage/trips?

Regards

Hi DJH2,

So you're able to resubscribe your account with Intuit Billing immediately, I suggest reaching out to our QuickBooks Self-Employed (QBSE) Support Team.

They have direct access to your account and more tools to help you further with this.

Here's how to contact them:

1. Go to our Contact Us page.
2. Select QuickBooks Self-Employed.
3. Fill in your contact details and your concern.
4. Choose Ask Your Question.
5. Save your case number for your reference.

From there, one of our representatives will assist directly, so you'll be able to use the QBSE app as soon as possible.

If you have any other concerns, just let me know by leaving a comment below. I'll be here to keep helping. Wishing you the best.

I'm having the same problems even though I used the mobile app on a different device. Got a new phone, and when I downloaded the app and tried logging in, it suggested I didn't have access to the mobile app. What's going on? Help fix this pronto please.

Hi there, @mnwancha.

This error you've encountered is because you have subscribed to QuickBooks through iTunes or Google Play and not directly through the Intuit website.

If there's an active subscription in iTunes or Google Play store through QuickBooks, you may unsubscribe it. Then, subscribe to the Intuit browser. This is done to be able to access your QuickBooks Mobile app. 
 

However, if you don't have an active subscription to either iTunes or Google Play. I'd recommend contacting our QuickBooks Support Team. They will verify your account and help you get to the bottom of this.

I've added this reference page to learn more about what you can do with QuickBooks Self-Employed: Resource Page.

I'll be here if you have other questions or concerns. Let me know in the comment section below. Take care.

HOW TO UNSUBSCRIBE TO QUICKBOOKS THROUGH ITUNES

Unsubscribing your QuickBooks Self-Employed (QBSE) account from iTunes is easy as 1 2 3, @Kathryn Graham.

You can go to the iTunes & App Store on your iPhone or iPad to cancel your QBSE subscription from there. Here's how:

1. Go to the Settings on your iPhone or iPad.
2. Select the iTunes & App Store.
3. Log in to your apple account and select your Apple ID.
4. Click View Apple ID.
5. Select Manage under Active.
6. Choose QuickBooks Self-Employed, then select Cancel Subscription.

I'm adding this article for more details: Cancel your QuickBooks Self-Employed subscription.

Just in case you want to resubscribe your QBSE account, feel free to read this article for the detailed steps and information: Resubscribe to QuickBooks Self-Employed.

Should you need any assistance managing your QuickBooks Self-Employed subscription, I'm available here to help any time!

I have the same problem and I've checked I didn't get the subscription from Apple. 

Hello IsabelleM, Thanks for reaching out about the access not working for the mobile app. Are you able to access the QuickBooks product on the browser version without any difficulty can we ask? If so, can you try uninstalling the app completely and reinstalling it?

Hi there, thank you for replying. I've done that and now it has let me in, however, I downloaded it straight from the App Store but it immediately told me it needed updating and now keeps crashing. 

Hello Isabelle, we're happy to hear that you were able to access the QuickBooks. We're not aware of any issues with the app crashing. It could be that Apple is doing updates. Could wait a few hours and try again?