App issues and bank account issues

I understand your frustration with the difficulties you've encountered while setting up your bank and QuickBooks accounts @B-Lloyd. I want to ensure that your concerns are handled promptly and effectively.

First off, to address your login concerns with the QuickBooks mobile app, verify your account credentials to ensure you're using the correct email and password associated with your QuickBooks Online (QBO) account. It's not uncommon for small typos or outdated information to cause login issues, so taking a moment to confirm these details can resolve the problem.

If the issue persists after reviewing your credentials, I suggest uninstalling and reinstalling the app to start with a clean slate.

Regarding your Barclays bank account connection with QuickBooks, I'd like to know if you encountered any specific error messages during the process. In the meantime, I suggest reconnecting your account by manually entering your bank's specific URL in the search field. This often provides more accurate identification, especially for multi-branch banks.

Here's how:

1. Go to Transactions and click Bank transactions.
2. Hit Link account.
3. Paste your bank's URL and choose a bank.
   
   
4. Enter the necessary information to sign in, then click Continue.
5. Select which account you want to connect.
6. Once done, hit Connect.

Moreover, requesting a refund for your subscription will depend on how you purchased it. You can visit this article for detailed information about refund requests: Request a refund for your QuickBooks product.

Finally, I've added this article as your reference in categorizing your bank and credit card transactions: Categorise online bank transactions in QuickBooks Online.

Keep your post coming if you have further questions about logging in to your QuickBooks account, connecting your bank, or managing your QBO subscription.

I have uninstalled and reinstalled the app and it still is only coming up with offering me another subscription. And the only option it’s giving me is to sign out and when I do that and sign back in, again, it’s only offering me to subscribe again.

i have tried your suggestion on reading my bank using the URL and unfortunately nothing happens. It just takes me to a blank page. 

Re-adding* not reading

I appreciate your efforts in performing the steps provided by my colleague, B-Lloyd. I'm here to ensure you can continue working on your books in the app and website and connect your bank account without issues.

Since you still can't log in to the app version and link your Barclays account to the program, I recommend contacting our Live QuickBooks Support Team. I understand that you've already reached out to them, but they have the appropriate tools to pull up your account in a secure environment and guide you in resolving this matter promptly. 

Here's the step-by-step process to get a representative:

1. Click this link: https://intuit.me/CU.
2. Select the product you're using and the edition.
3. Enter a summary of your concern in the What's your question? field.
4. Click Continue.
5. Choose how you would like to connect with us.

You can also contact our support team inside the QuickBooks program. For the detailed steps, please check this article: QuickBooks Support.

Please remember that the QuickBooks Community forum is a great place to share any questions or concerns you may have regarding QuickBooks. We are here to help you resolve any issues.