Billing & Subscription

Coolen0ugh · ‎January 05, 2021

Hello QuickBooks,

I have a package which allows us to have 10 clients at a time and and I was being billed £22.80 in 2 months period for 10 clients. But in the month of December I purchased one more client so I was billed £38.88 why is that so ?

Secondly, before 28th of December that is billing Date I removed 2 clients so now I have 9 clients in total but still my next billing month is January and no of clients I see is 11 still but why ? This is how it shows:

Next bill date 28/01/2021

Payment method: Master Card ending in

Number of subscriptions:11

Account status: Active

Now the thing is I want a refund for charging me £38.88 in a period of one month instead of £22.80 in a period of two months and I have inactive 2 clients still it shows 11 clients and next billing Date is January 28th which should be 28thFeb Please help.
Thanks your guidance is needed thank you.

ShiellaGraceA · ‎January 16, 2021

Thanks for reaching out to us here, @clairegreenlow.

I'll like to make sure you're able to remove the other accounts you have. Since we're unable to access your account here in the Community, you'll want to contact our Customer Care Support to get this sorted out. They'll be able to assist you further with checking your accounts.

Here's how to reach out:

In your QBO account, go to Help at the top.
Scroll down and type "customer support" in the Type something field.
Click the Live chat button.

Additionally, you can DM us on Twitter or PM us on Facebook with your email address and or company ID number as mentioned by my colleague @John C.

You can also browse this link here if you need help with other QBO tasks.

Please let me know if you still have questions or concerns with your account. I'm always here to help. Take care and stay safe.

View solution in original post

John C · ‎January 05, 2021

Hi Coolen0ugh Did you purchase the additional client through the add client section of you account or did you contact your account manager to have the placeholder added to your account? Is it possible that you can DM us on Twitter or PM us on Facebook with your email address and or company ID number so we can access your billing information.to establish what the charges are relating to?

Coolen0ugh · ‎January 05, 2021

Please give me your fb or twitter link. Thanks

John C · ‎January 05, 2021

Hi Coolen0ugh We have included the links, please quote your Community name when you contact us, thanks.

https://www.facebook.com/QuickBooksUK

https://twitter.com/QuickBooksUK

Coolen0ugh · ‎January 05, 2021

Hello,
Thanks I have texted them but haven't receive any reply yet. Can you please update them?

clairegreenlow · ‎January 16, 2021

I'm being overcharged for placeholder subscriptions that need to be removed from my account (as per my account manager), but I am getting no decent responses from QBO and Im being sent in circles. I'm estimating approx £400 in excess costs for this placeholder subscriptions so far. Not good

ShiellaGraceA · ‎January 16, 2021

Thanks for reaching out to us here, @clairegreenlow.

I'll like to make sure you're able to remove the other accounts you have. Since we're unable to access your account here in the Community, you'll want to contact our Customer Care Support to get this sorted out. They'll be able to assist you further with checking your accounts.

Here's how to reach out:

In your QBO account, go to Help at the top.
Scroll down and type "customer support" in the Type something field.
Click the Live chat button.

Additionally, you can DM us on Twitter or PM us on Facebook with your email address and or company ID number as mentioned by my colleague @John C.

You can also browse this link here if you need help with other QBO tasks.

Please let me know if you still have questions or concerns with your account. I'm always here to help. Take care and stay safe.

Coolen0ugh · ‎January 18, 2021

Hello,

I texted them using Twitter official account for twitter. Sometimes they reply so you have to text them many times. Secondly, you go to chat by clicking help then you'll someone there

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