Cannot sync invoices from workshop software to quickbooks, error message object parser error request body is empty

darren-dnewton · ‎November 04, 2022

some invoices sync other do not, but when they are voided and re-invoiced they sync straight away

Adrian_A · ‎November 04, 2022

Hello there, darren-dnewton.

Being able to sync your invoices in the system is our priority. That said, I'd suggest reaching out to the 3rd party support once available. This way, they can check what causes the issue further.

Synching data from a 3rd party into QuickBooks also depends on the integration preferences. There might be some option that needs to enable on the Workshop's end.

If you need further assistance enabling some features from Workshop into your QuickBooks account, you may reach out to our Phone Support team.

I've added this article as your guide on managing invoices: Set up and send progress invoices.

You can always get back to this thread whenever you need help sending or creating invoices.

View solution in original post

GeorgiaC · ‎November 04, 2022

Hi darren-dnewton, thanks for joining the QB Community - are you receiving this error message on QuickBooks, or on the external software?

darren-dnewton · ‎November 04, 2022

HI Georgia the error report is run from Workshop software and says, quickbooks online error, upload to quickbooks online failed, ObjectParserErro: Request body is empty

this does not happen with every customer invoice we raise in Workshop software some to sync OK. If I void the invoices that have not synced properly and re-invoice them they sync OK so I am not sure what the problem is

thanks

Amy

Ashleigh1 · ‎November 04, 2022

Hello Darren-dnewton, thanks for coming back to us with that information, so with them coming from a 3rd party, we would suggest that you speak to the 3rd party app developers to see why it is sending that error when you try to sync them with QuickBooks.

darren-dnewton · ‎November 04, 2022

HI Ashleigh I have been trying to speak with the 3rd party software developers but to no avail atm.

Because it says its a quickbooks error I wondered if it was something that we were putting on the invoices that QB does not like.

All our customers and products etc have transferred OK and it only happens to the odd invoice not everyone so its a mystery

I see that other people have had problems with the Workshop software and QB syncing and was hoping that someone had look into this from QB

Adrian_A · ‎November 04, 2022

Hello there, darren-dnewton.

Being able to sync your invoices in the system is our priority. That said, I'd suggest reaching out to the 3rd party support once available. This way, they can check what causes the issue further.

Synching data from a 3rd party into QuickBooks also depends on the integration preferences. There might be some option that needs to enable on the Workshop's end.

If you need further assistance enabling some features from Workshop into your QuickBooks account, you may reach out to our Phone Support team.

I've added this article as your guide on managing invoices: Set up and send progress invoices.

You can always get back to this thread whenever you need help sending or creating invoices.

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Cannot sync invoices from workshop software to quickbooks, error message object parser error request body is empty