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credalsupp0rt
Level 1

Convert QB2013 to QB2021

I have come along a problem to convert 1 particular company file.

Even when adding new users on the original 2013 version of QB desktop company file not showing up in the users list.

All other QB files converted successfully without any errors(around 50 different ones).

However this one is showing an error related to the credentials.

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1 REPLY 1
Fiat Lux - ASIA
Level 15

Convert QB2013 to QB2021

It is highly possible your file is damaged. Contact Support and ask for Data Service to fix it. Otherwise, you have to purchase a 3rd party file repair service.

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