does anyone get emails saying their bank connection is connected \ disconnected but it is the wrong bank

Hello there, tonygreer.

Thank you for sharing your concern about emails regarding bank connections involving the wrong account.

If bank feeds aren’t active in your practice, you can reach out to QuickBooks Support team for assistance. They’ll help review your account and ensure everything is working smoothly.

Here’s how:
 

1. Log in to your QuickBooks Online account, and click the Help icon (?) in the top right.
2. Go to the Search tab, type a keyword that aligns with your concern.
3. Click Contact Us to request a callback or start a live chat with an expert.

The Support team can help clarify the situation and prevent further incorrect notifications.

If you're using QuickBooks Online (Simple Start, Essentials, Plus, Advanced), Accountant and Payroll, our team is available to help during the following hours:
 

• Callback times: Monday to Friday, 8:00 AM to 6:00 PM
• Live chat: Monday to Friday, 8:00 AM to 10:00 PM | Weekends, 8:00 AM to 6:00 PM

You can refer to the complete guide provided in this article: How to get help with QuickBooks. 

For more help, click the Reply button below.