Error #12007 for File Doctor

Thank you for coming back to the QuickBooks Community, angusk572. I appreciate you for performing some troubleshooting steps to fix error #12007 when updating QuickBooks Desktop. I'll ensure you'll be routed to the right support team to assist you further with this matter.

Sometimes, QBDT is unable to successfully connect to the internet, which causes a problem when updating. This may be because there are incorrect browser and security settings in place or an application such as an antivirus or firewall program is interfering with the update. 

Since you've already completed the steps outlined in the article to resolve the issue, I recommend contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. This way, they'll be able to investigate the cause of the problem.

I'm adding this article so you can view different details on how to use the Verify and Rebuild features in QBDT to identify data issues within a company file: Verify and Rebuild Data in QuickBooks Desktop.

I'm just a post away if you need further assistance or encounter any issues while updating your QBDT. I'll be glad to help you anytime. Have a good one!

Hi ChristieAnn,

Thank you for your response.  Unfortunately I do not have a support plan so it looks like your Support Team will most likely charge me to help.  I will keep playing with it as and when I have time (sadly this is most restricted to an hour or so at a weekend every once in a while).  It may be some time before I get back to you.  Thank you for your patience and offer of assistance.

Angus

I'm experiencing the same problem.

We are still struggling and unsuccessful with the conversion from desktop to online. When we try to do Update on Desktop, we get error #12007 On File Doctor. The update is therefore not running so we are stuck. We did check our internet security but it is not blocking quickbooks. Any suggestion on how we can resolve please?

Thank you for joining the thread, @Hydrogear.

 It's my priority to help you convert your file from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). I appreciate your time and effort in reviewing your internet security settings to isolate the error code 12007. Since the error continues, you can perform additional troubleshooting steps to narrow down the result.

First, restart your computer. Then, open your file in single-user mode and reset or install the QuickBooks updates to keep your software up to date. After that, try to convert your file again. If you're getting the same result, determine whether another application or process is causing the error. If needed, you may seek help from a computer or IT expert to check the security software causing the error.

Once fixed, you're now ready to move your data right away. I'm adding this link as your reference: Moving from QuickBooks Desktop to QuickBooks Online.

When you switch data, you may notice differences in how your books appear. Find out how your data will look in QBO from here: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

Let me know if you have other questions while working with your files. I'm always here to help. Have a good one!

@Hydrogear 

Which QB Desktop year version do you have?

Have you managed to find a fix for this? I've tried quickbooks on 3 different windows PC's and i'm getting the same error. Would be very much appreciated as i'm very stuck right now aha.

Thanks

Hello there, @usernameonetwothree.

I know how you feel being stuck while updating your QuickBooks Desktop. No worries, I'm here to help you successfully update it.

Let's begin updating by clicking this link: Downloads & Updates.

Error 12007 means you can't successfully connect to the internet, which causes the error during the update. Follow the steps below to fix this.

1. Test connectivity and settings.
2. Review the Internet Explorer settings
3. Check security settings

You can refer to this article for the detailed steps. It is a US article but functions the same as the UK QuickBooks Desktop version: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating.

If you're still getting the same error, you can contact our Support team to further assist you in updating your QuickBooks Desktop.

Additionally, here are articles you can read for future reference in moving QuickBooks Desktop to QuickBooks Online: 

• Moving from QuickBooks Desktop to QuickBooks Online
• QuickBooks Desktop discontinuation support hub

Let me know if you have questions about updating QuickBooks Desktop. I'm always here to help. Have a great day.

Hi,

I've gone through the steps multiple times and have just given it another go and still been having that error

Hey there, @usernameonetwothree. I appreciate you trying your best to fix the issue by performing the steps provided by my colleague.

Since the issue persists, I recommend contacting our QBO Live Support Team. They'll be able to help you pull up your account in a safe environment. And look for the root cause of the issue and help you fix it.

Feel free to follow the steps below on how to perform this:

1. Sign in to your QuickBooks Online company.
2. Choose Help (?).
3. Enter the topic you need help with or enter questions in QB Assistant.
4.  To connect with a live support agent select Contact Us. 
5. Pick a way to connect with us:

• Start a chat with a support expert. Live chat all day, M-F.
• Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

For additional insights about moving data from QBDT to QBO, feel free to read this article: Find out how your books will move from QuickBooks Desktop to QuickBooks Online.

Let me know how it goes by replying to this post because solving your issue is our priority. Take care, and have a blissful week.

Has anyone actually got the quickbooks desktop conversion working? I have 10+ years worth of data to transfer and movemybooks are asking for £90+ a year to convert the data which is ridiculous. Why would the customer have to pay if quickbooks are incable of converting this data themselves?

I believe this issue is due to the fact that internet explorer doesn't exist on windows 10+ machines? Has anyone tried to spin up a VM with an old version of windows e.g. 7 and try the conversion from there?

Thanks

Hello Usernameonetworthree, thanks for posting on this thread, the decision was made by the directors of the company to discontinue with desktop UK. The only way to get your date from desktop to online would be with MMB we appreciate that fi you need or require more than 2 years then you will need to pay the fee in order to get the data moved across.