ERROR LOADING TRANSACTION

Hi MCooney Thanks for reaching out to us here on the Community. I note that the accounts that you're associated with are Irish accounts, you've reached out to the UK QuickBooks community. We don't have a community specifically for Irish products therefore we'd be grateful if you can contact Irish support team using the following link: https://quickbooks.intuit.com/learn-support/en-ie/contact

Thanks John,  there is no existing "Irish" support team, we can only communicate via online chat with Support in South Africa which we did and they did not resolve.

and are we excluded from reaching out to the UK?  It's a community using pretty much the same product.

I appreciate the effort you've taken into this, @MCooney.

You're always welcome to reach out to the Community support. However, we have specialized support specifically for QuickBooks Online users in Ireland.

Since you've already troubleshoot this, I recommend contacting our designated Technical Support team to ensure you receive the assistance you need to fix this immediately.

Here's how:

1. Visit this link: Contact Support.
2. In the "Which product is your question about?" dropdown, select QuickBooks Online.
3. Then, type a brief description of your concern.
4. Click Continue.
5. Tap the Chat with Us button to proceed with the session.

You can refer to this article to help you get familiar with some of the features of QuickBooks Online. Additionally, it includes links to other helpful how-to articles to assist you in getting your business up and running smoothly: Get started with QuickBooks Online.

Keep us posted if you have other QuickBooks concerns. We'll be around to find a way to help.

Hi @MCooney 

Not that it will help your cause in any way (other than proving you aren't imagining it), I've had the same issue a a couple of times in the last few weeks - I think once was when opening a Recurring Transaction (to raise an Invoice) & once when viewing/editing a previously entered Invoice.

I closed the error & tried again - it worked second time for me so nothing serious.

I'm in mainland UK & on QBO Essentials I think.

Hope this helps.

I was reaching out to the Community to see if anyone else was having the same issue.  We did report it to Support, but they have not solved this issue.

Thanks Paul.  The issue is occuring very frequently (ie more than severatl times a day) for 2 users here for the last week.  We've tried the usual clearing cache, history, going incognito, different browsers, different PCs to no avail... and reported it to Support.

Hi Michaela, what is the link for Ireland Quickbooks Community? 

Hi MCooney, you can be re-directed to the Ireland QuickBooks Community for support with your product on this link (check that the URL shows learn-support/en-ie). 

Thanks Georgia, however that link just leads to a request for CHAT with online Support.  There doesn't seem to be a Ask Community page for us in Ireland.   Not allowed in anyone else's gang... 

Hi MCooney When you select the link that Georgia and I provided previously there is a Community heading > Community Q&A > select a relevant heading or Other Questions > Start a discussion.

Oh I see GLOBAL.  I'll try that; was unwittingly looking for Ireland / or local support.
Many thanks