Error when submitting a VAT return. Can anyone help with this please?

agsmith1610 · ‎April 13, 2023

I am trying to submit a clients VAT return and after clicking submit everything happens as normal and the screen appears saying connecting to HMRC as expected. However before it completes it throws me back to the 'Prepare VAT Return' screen with the message "You're within the closing date window. If you're sure you want to make this change, select save. (code. "INDIRECTTAX-10623")"

This first happened yesterday afternoon and after checking online I can confirm that HMRC have not received the VAT return.

I have been able to submit returns for other clients with no issues. Any ideas as to why this happening for this client or how to fix it?

GeorgiaC · ‎April 13, 2023

Hi agsmith1610

Please check the close the books setting (Cog > Account & settings > Advanced > Accounting > Close the books) - when this is enabled, this locks the books from the date selected so no one can edit the accounting data before the closing date. You can disable this from here or amend the closing date to file the return.

View solution in original post

agsmith1610 · ‎April 13, 2023

Here is a screen shot of the message.

GeorgiaC · ‎April 13, 2023

Hi agsmith1610

Please check the close the books setting (Cog > Account & settings > Advanced > Accounting > Close the books) - when this is enabled, this locks the books from the date selected so no one can edit the accounting data before the closing date. You can disable this from here or amend the closing date to file the return.

agsmith1610 · ‎April 13, 2023

That's perfect, don't know why I didn't think about that.

Maybe it would help if the error message was a bit more informative.

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Error when submitting a VAT return. Can anyone help with this please?