Has anyone had issues with CIS submission from Quickbooks?

helen35 · ‎August 18, 2020

emmam6 · ‎September 29, 2022

Hello Community Users!! We just wanted to add some comments on this thread. In this instance the issue was resolved by deleting and re-adding the CIS details in the settings cog in the top right of Quickbooks >account and settings>advanced>CIS and then saving it. The submission was then able to be submitted successfully.

If that does not work for you, you can also check the UTR no., NI no., and Verification no. fields within the settings for each subcontractor included on the return and ensure that any non-letter and non-number characters are removed and then re-submit. Please do not hesitate to come back on to this thread, we'd be happy to help with the submission queries.

View solution in original post

Ashleigh1 · ‎August 18, 2020

Hello Helen35,

Welcome to the Community page,

What is the issue you are exactly having in regards to your CIS in Quickbooks?

CaroleD1 · ‎October 18, 2020

Yes it says its Rejected - after trying multiple times, logged onto HMRC gateway and filed the old way as near deadline for submission.

Now I can't mark the return as filed as it says 'rejected' in QBO and Prepare return. Dont get the option to Mark as filed

ChristieAnn · ‎October 18, 2020

Hi there, CaroleD1.

We recently received a report about users like you about CIS submission rejected. Our product engineers are working to fix this as soon as possible.

At this time, you'll need to manually submit CIS Liability via the HMRC portal as a workaround.

I'd suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter any concerns.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

7. Select how you want to contact them and fill in the information.

Please refer to this article to see important information about your CIS returns: Filing CIS in QuickBooks Online.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

emmam6 · ‎September 29, 2022

Hello Community Users!! We just wanted to add some comments on this thread. In this instance the issue was resolved by deleting and re-adding the CIS details in the settings cog in the top right of Quickbooks >account and settings>advanced>CIS and then saving it. The submission was then able to be submitted successfully.

If that does not work for you, you can also check the UTR no., NI no., and Verification no. fields within the settings for each subcontractor included on the return and ensure that any non-letter and non-number characters are removed and then re-submit. Please do not hesitate to come back on to this thread, we'd be happy to help with the submission queries.

Topics

Training

Community

Resources

Has anyone had issues with CIS submission from Quickbooks?