Let's perform some troubleshooting steps to fix this issue, gkgardner58.
There are times that issues like this can be resolved by running the basic troubleshooting steps. I'll show you how:
First, let's open QuickBooks on an incognito window. This is the best place to identify any cache-related issue. You can use these keyboard shortcuts to open this window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
Second, if its works fine, we can go back to a regular browser and clear its cache. Once a cache is piled up, it can be the reason for some unexpected issues on the pages we've opened.
Lastly, we can use a different supported browser like Google Chrome, Mozilla Firefox, Internet Explorer, or Safari.
Afterward, let's check to see if the scroll bar appears.
Feel free to tag my name if you still have other concerns. Stay safe!
