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Everything you need to know about banking in QuickBooks Online - Discover more
thecookiefairy43
Level 1

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

 
Solved
Best answer November 24, 2021

Accepted Solutions
SAFinch
Level 2

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

Hey again 

 

So I fixed my problem by opening. Private browser window to remove the stored cache and tried again. It worked first time, good luck. 

View solution in original post

7 REPLIES 7
SAFinch
Level 2

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

Hi 

 

I am having the same issue, I hope there is some help soon it's very frustrating. Who do you bank with, maybe it's an issue there. I bank with Santander. 

ChristieAnn
QuickBooks Team

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

Welcome to the QuickBooks Community,thecookiefairy43, and it's nice to see you again, SAFinch. This isn't the kind of impression that I'd like you to have, and we know how much time it can take when something isn’t working the way you need it. I'll provide troubleshooting steps to make sure that you continue getting the latest transactions from your bank

 

Before that, may I ask what specific banking error did you encounter? I appreciate you for providing additional information so I can share an accurate resolution.

 

When you connect your online bank and credit card accounts, QuickBooks automatically downloads new entries. If you’re not getting the latest transactions or don’t see new ones, I recommend checking various areas of your accounts to find your transactions.

 

To start with, I suggest clicking the Update button on the Banking page. It refreshes the connections between the bank's website and QuickBooks.

 

Here's how:

 

  1. On the left pane, click Banking.
  2. Go to the Banking tab.
  3. Click to highlight the account you're updating.
  4. Click the Update button. Please run the update around 3-5 times to build a stable connection.

 

If you get the same result, it may be stuck somewhere around the banking menu. To confirm this one, you'll have to check the said section. You can follow the steps below.

 

  1. Go to the Banking menu or Transactions menu.
  2. Choose the Banking tab.
  3. Select tile for the bank or credit card account you downloaded the transaction from.

 

Once done, you can open this article to see further details on how to finish the process: What to do if you can’t find downloaded transactions in QuickBooks Online. This also provides another instruction on how to resolve the problem if still continues to occur. 

 

Don't hesitate to post again and provide extra details and if you have additional queries about reconnecting or updating your bank in QuickBooks Online. I'm always here to help.

thecookiefairy43
Level 1

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

I bank with Barclays. 

thecookiefairy43
Level 1

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

Not sure if my reply went through. I bank with Barclays 

thecookiefairy43
Level 1

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

The error said 30915.

SAFinch
Level 2

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

Hey again 

 

So I fixed my problem by opening. Private browser window to remove the stored cache and tried again. It worked first time, good luck. 

thecookiefairy43
Level 1

Hi, I'm trying to reconnect my bank after the 90 days. My bank is Barclays. I've tried multiple times, following all of the instructions and each time it says error.

Well done! I will give that a try. 

 

Thanks

 

Jen

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