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darren-smartprop
Level 2

I keep getting 'account not accepted' when filing income. Not sure why

 
Solved
Best answer September 04, 2023

Accepted Solutions
darren-smartprop
Level 2

I keep getting 'account not accepted' when filing income. Not sure why

Just the app. Fine on PC. Thanks!

View solution in original post

5 REPLIES 5
JoesemM
Moderator

I keep getting 'account not accepted' when filing income. Not sure why

Hello there, @darren.stehle 

 

I'd love to help you achieve your goal, but would you mind sharing more details about it? Like adding a screenshot of your concern? It can help us get on the same page and provide accurate resolution.

 

I'll wait for your reply, or if you have any other questions, please let us know. We're always here to help. Have a great day.

darren-smartprop
Level 2

I keep getting 'account not accepted' when filing income. Not sure why

Thanks for the quick response.

 

Screenshot attached

Ashleigh1
QuickBooks Team

I keep getting 'account not accepted' when filing income. Not sure why

Hello Darren-smartprop, thanks for sending the screenshot does the same thing happen when you log into your account on the web browser version on a laptop or pc? 

 

darren-smartprop
Level 2

I keep getting 'account not accepted' when filing income. Not sure why

Just the app. Fine on PC. Thanks!

Ashleigh1
QuickBooks Team

I keep getting 'account not accepted' when filing income. Not sure why

Thanks for that, can you please try fully uninstalling the app and reinstalling it and see if that resolves it for you. 

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