Last few days mileage tracking is not working. It starts when I push start, stops when I push stop and then nothing. I've uninstalled and reinstalled... Same. On android

Accurately tracking your mileage is essential for recording business miles in your account, Calum. Let me help you address this issue.

When you use the QuickBooks Online mobile app to track mileage, the program automatically logs your work trips. To resolve this, let's make sure that the auto-tracking feature is enabled in the QuickBooks app. Here's how:

1. Open the QuickBooks mobile app.
2. Select the menu ☰ icon.
3. Select Mileage.
4. Turn on the Auto-tracking switch.

Afterward, check your device's location settings to ensure that the QuickBooks mobile app can run in the background. Additionally, if your device is connected to a Wi-Fi hotspot while driving, it's advisable to disconnect to prevent inaccurate trip recordings. Thus, it's recommended to use your mobile data instead.

However, if the issue persists, I suggest updating your QuickBooks app and mobile device to the latest version. This will help improve the application's stability and ensure accurate mileage tracking. For more detailed guidance, you can refer to this resource: Fix mileage tracking issues in QuickBooks mobile app.

Furthermore, here's a guide to assist you recording business miles for one or more vehicles and entering mileage reimbursements if your employees used their personal automobiles for business:

• Automatically track mileage in QuickBooks Online and QuickBooks Sole Trader
• Reimburse employees' mileage and vehicle expenses in QuickBooks Online

I'll be on this forum anytime you require additional assistance tracking mileage trips in your account. Just let me know in the comments below. Stay safe.

Mine hasn't worked since 7th Oct. 

I spoke to someone yesterday who told me that this is a known issue and is being investigated. They have not communicated this to us and I'm very annoyed about it. This is the reason I chose QB and now it's not fit for purpose. 

Hi Kbk9s Thanks for reaching out to us here on the Community. We appreciate your frustrations in regards to having issues with the mileage tracking feature. We haven't communicated this as it's not affecting a significant proportion of our customers that use this feature and some of our customers that are experiencing have been able to resolve the issue by following the steps in the article that we've provided.https://quickbooks.intuit.com/learn-support/en-uk/help-article/manage-users/set-mileage-tracking-veh... 

If following the steps in the article doesn't resolve the issue we'd be grateful if you can reach out to us so we can assist you further.