Hello there Mike,
Let's make sure you're able to sync your mileage data in QuickBooks Online. But before anything else, may I know if you're using the QuickBooks Online Desktop app? I need some clarification because the support for this version has been discontinued already. See this link for more information.
For now, you can log in to your account at qbo.intuit.com and see if the same unexpected behavior persist. You can also open your account in a private browser.
Unexpected issues are sometimes affected by the amount of data stored in the cache, slowing down QuickBooks performance. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Reload QuickBooks and see if the error comes up again. If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser for this.
I want to make sure you get the answers regarding this mileage concern. I'll be right here if you need further help. Have a nice day!
