My quickbooks all of a sudden will not take any payments. It was using Paypal and is connected but customers can't pay!

Thanks for reaching out the Community, contact28.

I want to make sure that you're able to accept PayPal payments in QuickBooks Online (QBO).

In this case, let's disconnect and reconnect the PayPal app. This will help the connection to sync up again.

Here are the steps:

1. Sign in to your QBO account.
2. From the left menu, select Apps.
3. Choose the My Apps tab, then click on the Action drop down and select Settings.
4. From there, click on Disconnect and complete the short questionnaire.
5. Then, select Disconnect to remove the app from your company file.

To reconnect the app:

1. Go to the Apps menu and enter PayPal in the Search for an app field.
2. Click on PayPal and choose Connect.
3. Follow the onscreen instructions.

Once connected, resend the invoice to your customer.

For reference, you can also check out this article: Steps to get paid using PayPal and QuickBooks.

Please let me know how it goes. I'm here to help. Take care and have a great day.

This does not work, I cannot connect any payment portals to my invoices for over a week. This needs fixed asap as I am paying for a service you are not providing and it is causing me to ask customers to pay with other methods

Hello Contact28

Can we confirm the Paypal invoices that you are experiencing this difficulty with are they unpaid in QB?Are the customers who are trying to make payment, payment details up to date?

We appreciate what you are saying we have an open investigation which our engineers are working on for this issue. We just need to confirm the above and we will add your company and we can advise as soon as this is resolved

Emma

Hi,
This all of sudden happened last week, I connected and reconnect, and no payment options come up on old or new invoices. I contact you guys via online chat and was told this has been happening for a lot of customers and to disconnect all payment types until it was fixed. However, this has still not been sorted and it causing alot of hassle for customers trying to pay invoices.

Hello Contact28

As mentioned our engineers are still working on a fix since this was reported last week. As  Paypal integration is through an API it may be the cause that  a function needs to be amended if something at Paypal side is different causing the links not to work as before

We apologise for the stress this has caused this is a priority for us to fix

Emma

Thank you Emma, can you please notify me when this is complete, Stripe also does not work

Hello Contact28

We have been unable to access an email address linked to the Community. Could you private message us your business name or full name so we can find you or if you could reach out to us via a PM on FaceBook just search for QuickBooks Uk or DM on us on  Twitter just  @QuickBooksUK and we will get y our company added to the investigation.

Thanks

Emma

Thank you, I will Dm you on Twitter.

Great, thanks very much we have replied to your DM and your company is on the investigation

Emma